Customer Support
Roles.
Precision-trained support professionals for law firms, in-house teams, and tech-enabled businesses, so your agents stay focused on delivering world-class customer experiences.
Trusted by Growing Businesses Worldwide
Customers first. Leave the admin behind.
The case for offshore customer support
Support teams are under pressure to do more with less. Offshore customer support is no longer a workaround. The bottleneck isn’t knowledge of the product; it’s bandwidth. Senior agents and team leads spending 30–40% of their time on routine tasks that don’t require their expertise or their coaching bandwidth.
Offshore 24/7 places pre-vetted support professionals — chat specialists, phone agents, email support, and triage coordinators, who integrate seamlessly with your existing team, working your hours, in your systems, under your supervision.
Explore the roles we place
Each role links to a dedicated page with job descriptions, skill requirements, and example tasks. Can’t find your role? Contact us — we place custom support profiles too.
Chat Support Specialist
Live chat and messaging support, tone of voice alignment, escalation when needed, and proactive outreach.
Phone Support Agent
Inbound/outbound calls, first-call resolution, call scripting, and quality monitoring.
Email & Helpdesk Agent
Ticket triage, SLA adherence, knowledge-base updates, and root-cause analysis.
Voice & Contact Center Coordinator
Queue management, omnichannel handoff, and real-time coaching support for frontline agents.
Quality Assurance & Training Specialist
Call monitoring, script validation, coaching, and content creation for playbooks and training materials.
Customer Insights & Compliance Support
Policy checks, privacy controls, and regulatory-aligned customer interactions.
Why Choose Offshore 24/7
Our Approach
Customer trust is built on reliability, data security, and consistent quality. We tailor every placement to fit your customer experience standards, not just to reduce cost.
Customer Support-Specific Vetting
Every candidate is assessed on conversation skills, tone, workflow familiarity, and channel-specific best practices before shortlist. We don’t place general admin staff in support roles.
Confidentiality by Design
All staff sign comprehensive NDAs at hiring. We enforce strict data security policies — secured workstations, restricted data transfer, and regular compliance audits.
Supervised, Not Autonomous
Offshore support staff work under your supervision, in your systems, following your workflows. You retain oversight and quality control. We provide the talent, tools, and process discipline.
Channel- & Jurisdiction-Aware Matching
Whether you support US customers, UK consumers, or cross-border users, we match you with agents who understand your audience and compliance requirements.
From brief to live support in under a week
Simple Engagement
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01
Submit Your Brief
Tell us the support channels (chat, phone, email), your peak hours, languages, tone guide, and typical tasks.
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02
We Shortlist Candidates
Our customer-support talent team hand-picks 2–3 pre-vetted profiles matched to your exact requirements, typically within 24–48 hours.
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03
Interview & Select
Meet your candidates, assess communication skills, product knowledge, and cultural fit.
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04
Onboard & Go
We handle contracts, compliance paperwork, equipment, and access provisioning. Your support specialist is live from day one.
World-Class CX Professionals
Why Filipino Customer Support Talent?
The Philippines isn't just a cost-effective place to hire support staff — it's the world's most established customer experience outsourcing destination, and for very good reason. Here's why businesses across Australia, the US, and the UK trust Filipino customer support professionals with their most customer-facing work.
The World's #1 CX Outsourcing Nation
The Philippines has been the global leader in customer experience outsourcing for over two decades. The country's entire BPO industry is built on delivering exceptional customer interactions in English, at scale, across every industry and time zone.
Near-Native English With a Neutral Accent
Filipino customer support professionals speak English with a neutral, highly intelligible accent. As an official language used in education and business, your agents sound natural, professional, and not scripted.
A Culture Built for Service
The Philippines has a deeply embedded service culture — warmth, patience, and genuine care for the person on the other end of the line come naturally. This is why Filipino support agents consistently score higher on CSAT metrics.
Trained on the Platforms You Already Use
Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, LiveChat — Filipino CX professionals are trained on the helpdesk and CRM tools your business runs on. There's no learning curve during onboarding.
Built for 24/7 Coverage
Filipino support professionals are experienced working across Australian, US, and UK business hours — including overnight and weekends. Your offshore team adapts to your coverage requirements without the overtime cost of a local hire.
High Retention, Low Turnover
Customer support is one of the highest-turnover roles locally. Filipino support professionals demonstrate significantly higher job loyalty, meaning you invest once in onboarding and keep that investment.
60% Less Than the Equivalent Local Hire
A skilled, trained customer support agent in the Philippines costs a fraction of what the same role costs in Australia, the UK, or the US — without any compromise on English proficiency or customer satisfaction.
Customer Support & Voice Pricing
Offshore customer support and voice professionals through Offshore 24/7 are priced based on channel type and experience level — email and helpdesk agents typically start from around $11–$12 AUD per hour, live chat and phone support agents generally range from $11–$12 AUD per hour, and more specialised roles such as QA specialists, contact centre coordinators, and compliance support staff sit at $12–$18 AUD per hour.
On a full-time annual basis, that's roughly $21,800–$37,000 AUD — compared to $55,000–$80,000 AUD or more for an equivalent local hire in Australia, the UK, or the US once you account for salary, superannuation, leave entitlements, and on-costs. That's where the 60% cost reduction comes from, and unlike traditional call centre outsourcing, your staff member works exclusively for your business, inside your systems, following your tone guide and processes.
All pricing is all-inclusive — your agent's compensation, HR, payroll, equipment, NDAs, and ongoing account management are covered in one monthly figure, with no setup fees, no lock-in contracts, and no hidden costs.
Use our Cost Calculator to get an estimate tailored to your support channels and team size.
Get in Touch
Ready to scale your team?
Fill out the form and our team will get back to you within 24 hours to discuss your virtual assistant needs. Let's find the perfect fit for your business.
Fast Response
We'll get back to you within 24 hours.
Tailored Matching
We hand-pick candidates for your specific needs.
Answers
Frequently Asked Questions
Is offshore customer support safe for my customers and brand experience?
Yes. All support staff are trained, supervised, and work within your systems and tone guidelines, so your customer experience stays consistent and controlled.
What types of customer support roles can I hire?
You can hire chat support specialists, phone agents, email and helpdesk staff, QA specialists, and customer support coordinators, depending on your channels and needs.
Will offshore agents match my brand tone and communication style?
Yes. We match and train agents based on your tone guide, scripts, and customer experience standards so your brand voice stays consistent across all channels.
What channels can offshore customer support staff handle?
They can support live chat, email, phone calls, ticketing systems, and omnichannel support depending on your setup.
What tools do customer support agents use?
They commonly work with platforms like Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud, and other helpdesk or CRM systems your business uses.
How do you ensure quality in customer interactions?
Every candidate is tested on communication skills, response handling, tone consistency, and scenario-based support before being shortlisted.
Do I need experience managing a customer support team?
No. You don’t need prior offshore or CX management experience. Your agents work directly within your systems while we support onboarding, setup, and operational structure.
How fast can I hire offshore customer support staff?
Most clients receive a shortlist within 24–72 hours, allowing you to quickly interview and onboard trained support professionals.
Get Started With Confidence
Your customers deserve a great experience every time they reach out — not just when your local team has bandwidth. Let's build the offshore support team that keeps your customers happy and your costs under control.
Michael C.
Chat Support Specialist
Karen P.
Phone Support Agent
Ranilyn G.
Quality Assurance Specialist
Mary D.
Helpdesk & Email Agentt
What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
Apartments Plus & The Property Business
"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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