Offshore staffing for Melbourne businesses Built for Melbourne’s specialist economy
As one of Australia’s major commercial centres, Melbourne supports businesses across professional services, property, finance, technology and operations. Build dedicated offshore teams around the recurring work behind your operation, while your local team stays focused on clients, expertise and growth.
- Australian businesses supported
- 100+
- Australian businesses supported
- Professionals placed
- 200+
- Professionals placed
- Savings versus local hiring
- Up to 70%
- savings vs local hiring*
- Leadership’s BPO roots in the Philippines
- 2008
- Leadership’s BPO roots in the Philippines
*Savings vary by role, experience and team structure.
A city of specialists
Melbourne has one of Australia's most diverse business economies, spanning professional services, healthcare, technology, manufacturing, education, construction and other industries.
That diversity creates a wide range of operational demands. Businesses need to coordinate customers, administration, finance, data, scheduling and specialist support across increasingly complex operations.
- Registered Melbourne businesses
- 596,547
- Melbourne economic output
- $428B
- Melbourne residents
- 5.44M
- Local labour force
- 3.15M
The work behind Melbourne’s specialist industries
Melbourne’s major business precincts bring together specialist industries that create recurring work across finance, administration, technical production, documentation and operations.
CBD & Docklands
Finance & professional services
Melbourne’s CBD and Docklands concentrate corporate, financial and professional-services businesses that rely on finance, administration, document management and operational coordination.
Offshore capacity:
Fishermans Bend
Engineering & advanced industry
Fishermans Bend’s engineering, manufacturing and advanced-industry businesses create supporting work across technical documentation, drafting, project coordination and finance.
Offshore capacity:
Parkville & health precincts
Healthcare, biomedical & research
Parkville’s health, biomedical and research ecosystem creates substantial non-clinical work around specialist teams, from administration and scheduling to documentation and data processing.
Offshore capacity:
Monash & South-East Melbourne
Technology, health & advanced manufacturing
Melbourne’s south-east brings together technology, healthcare, manufacturing and professional-services businesses that need support across technical, financial and operational functions.
Offshore capacity:
Western Melbourne
Manufacturing, logistics & growth
Western Melbourne’s industrial and employment corridors support manufacturing, logistics, construction and growing service businesses, creating demand for project, finance, documentation and administrative support.
Offshore capacity:
High demand for skilled workers
Melbourne is expected to add around 303,000 new workers across metropolitan areas between 2025 and 2028, with professional services and digital technologies among the areas creating additional workforce demand.
303,000
New workers expected across metropolitan Melbourne (2025–28)
- New workers expected in professional, scientific & technical services Victoria, 2025–28
- 35,900
- New workers expected in digital technologies Victoria, 2025–28
- 19,300
- New workers expected to need a VET or higher education qualification 2025–28
- Most
Growth needs more than local hiring
As workloads grow, businesses need more capacity around specialist teams without moving every responsibility away from the people closest to clients, decisions and professional accountability.
Capacity
Add support around growing workloads
Recurring administration, finance, data, documentation and coordination can be handled by dedicated support professionals as workloads increase.
Focus
Keep specialists on specialist work
Move repeatable work away from engineers, accountants, healthcare professionals, lawyers and technology teams so they can spend more time on technical, professional and client-facing responsibilities.
Flexibility
Add capacity without adding every role locally
Build dedicated support functions without needing to recruit every additional position in Melbourne.
Scale
Grow the team as demand changes
Add offshore capacity around established processes and workloads as business requirements evolve.
The results speak for themselves
Real Melbourne businesses are using offshore teams to reduce costs, extend capacity and support specialist work across legal, engineering and accounting.
Legal
40%
reduction in cost per matter
A Melbourne commercial law firm added three Philippines-based paralegals to support its local legal operation, with offshore support also covering reception and administration.
Engineering & Infrastructure
63%
cost savings
A Melbourne engineering and infrastructure consultancy started with one Philippines-based drafter before expanding to a 12-person offshore team across drafting, engineering support and finance.
Accounting
$38,000
reduction in wages cost
A Melbourne accounting firm added two Philippines-based intermediate accountants to handle bookkeeping, data entry, tax preparation and ASIC-related work, freeing the local team for client engagement and advisory work.
Accounting & Advisory
1 in 4
team members based offshore
Melbourne advisory firm Morrows has built offshore capacity across financial planning, accounting, audit, superannuation and administration, with around one in four team members now based offshore.
Figures are based on documented business case studies and reported outcomes. Results vary by business, role, experience and team structure.
Case study: Engineering & infrastructure
Inside a 1-to-12 offshore build
A Melbourne engineering and infrastructure consultancy was facing slow local hiring while senior engineers were spending too much time on documentation, mark-ups and reporting.
The business started with one Philippines-based drafter. After seeing the model work, it expanded to a 12-person offshore team covering drafting, engineering support and finance.
The offshore team became an integrated extension of the Melbourne operation, giving senior staff more time for clients, project leadership and growth.
See the full case study- Cost savings compared with local hiring
- 63%
- Filled in 8 weeks
- 12 roles
- Turnover in the first 180 days
- 0%
- Workflow supporting faster delivery
- Follow-the-sun
Melbourne businesses are getting results
Explore how businesses across property, accounting, technology and other industries are using offshore teams to expand capacity.
Real Estate & Property
18 → 12 days
property turnover time
A Melbourne property management business managing more than 300 rental units added two Philippines-based property management assistants to support tenant communication, maintenance coordination, lease administration and follow-up.
See the full case study →Accounting & Professional Services
50+ staff
Melbourne practice with a Philippines operation
Melbourne accounting firm Liston Newton established a Philippines subsidiary supporting bookkeeping, financial statements, tax preparation, ASIC compliance, administration and superannuation.
Read the case study →Technology
Embedded offshore team
working inside Melbourne product operations
A Melbourne SaaS business integrated offshore engineers into the same sprint cycles as its local team, using shared planning, stand-ups, retrospectives and performance measures across product development and technical support.
Explore the case study →Getting started
Start with the work that’s piling up
You don’t need to build an offshore team all at once. Start with one workload that is putting pressure on your local team, then build from there.
-
Step 1: Find the work that needs support
Look for recurring work creating backlogs, slowing specialists down or taking time away from higher-value responsibilities.
-
Step 2: Define what should stay local
Separate recurring, systemised work from responsibilities requiring local judgement, professional accountability, technical expertise or on-the-ground involvement.
-
Step 3: Start with one role
Begin with a Bookkeeper, Paralegal, Drafter, Finance Assistant, Administrative Assistant or another role that solves a clearly defined workload problem.
Local vs offshore
What should stay with your Melbourne team?
Offshore staffing works best when responsibilities are separated clearly. Keep work that depends on local presence, professional accountability or specialist judgement with your Melbourne team.
Keep local
- Leadership & Decisions
- Strategy, management and commercial decisions
- Client & Stakeholder Relationships
- Key meetings, negotiations, partnerships and account management
- Professional Accountability
- Advice, sign-off, regulated responsibilities and clinical decisions
- Specialist Expertise
- Engineering decisions, technical leadership, advisory work and architecture
- On-Site Responsibilities
- Inspections, site work, local stakeholder engagement and physical operations
Build offshore
- Repeatable Work
- Administration, data processing, documentation and scheduling
- Process-Driven Work
- Transaction processing, reconciliations, record updates and workflow administration
- Coordination Work
- Project coordination, follow-up, reporting preparation and document control
- Production Support
- Drafting, data preparation, QA and technical documentation
- Back-Office Support
- CRM updates, customer support, research and order processing
Industries we support in Melbourne
Build dedicated offshore capacity around the operational, administrative, and specialist work behind your industry.
- Accounting & BookkeepingSupport bookkeeping, accounts, payroll and financial administration.Explore Accounting & Bookkeeping →
- Amazon FBASupport the recurring operations behind your Amazon FBA business.Explore Amazon FBA →
- E-Commerce & RetailAdd support across e-commerce operations, administration and customer service.Explore E-Commerce & Retail →
- EducationBuild support around education administration and day-to-day operations.Explore Education →
- Energy & UtilitiesAdd dedicated support across administrative and operational functions.Explore Energy & Utilities →
- Engineering & ConstructionExtend technical teams with drafting, documentation, estimating and project support.Explore Engineering & Construction →
- FinanceSupport financial operations, administration, reporting and back-office workflows.Explore Finance →
- HealthcareBuild non-clinical support across administration, scheduling and documentation.Explore Healthcare →
- InsuranceSupport claims, policy administration, customer service and back-office processes.Explore Insurance →
- LegalExtend legal teams with paralegal, administration, documentation and research support.Explore Legal →
- ManufacturingAdd support across administration, documentation, production and operational workflows.Explore Manufacturing →
- NDISSupport administration, scheduling, documentation and other operational functions.Explore NDIS →
- PharmaceuticalAdd dedicated support around administration, documentation and operational processes.Explore Pharmaceutical →
- Real EstateSupport property administration, listings, leasing and transaction coordination.Explore Real Estate →
- Registered Training OrganisationsSupport administration, documentation, learner services and operational workflows.Explore RTO Support →
- TelecommunicationsExtend telecommunications teams with customer, technical and administrative support.Explore Telecommunications →
- Travel & HospitalitySupport bookings, administration, customer service and recurring operational work.Explore Travel & Hospitality →
Popular roles in Melbourne
Build dedicated offshore capacity around the roles that keep your Melbourne business moving, from administration and finance to technical, customer and operational support.
- Virtual Assistants & AdminAdministrative, executive and back-office supportExplore All VA & Admin Roles →
- Accounting & FinanceBookkeeping, accounts and financial supportExplore All Accounting & Finance Roles →
- Legal SupportParalegal, legal administration and research supportExplore All Legal Support Roles →
- Customer Support & VoiceCustomer service, phone and contact centre supportExplore All Customer Support Roles →
- Digital Marketing & CreativeSEO, content, social media and creative supportExplore All Marketing & Creative Roles →
- IT & TechnicalIT support, helpdesk and technical functionsExplore All IT & Technical Roles →
- Real Estate ServicesProperty administration, leasing and transaction supportExplore All Real Estate Roles →
- Engineering & ArchitectureDrafting, CAD, BIM and technical supportExplore All Engineering & Architecture Roles →
- AI-Powered WorkforceAI-enabled support for recurring business workflowsExplore All AI Workforce Roles →
- Healthcare & MedicalHealthcare administration, scheduling and non-clinical supportExplore All Healthcare Roles →
- Sales & Lead GenerationLead generation, appointment setting and sales supportExplore All Sales Roles →
- Operations & Project SupportProject coordination, operations and administrative supportExplore All Operations Roles →
- Telecommunications SupportCustomer, technical and administrative telecommunications supportExplore All Telecommunications Roles →
- Data & ReportingData entry, reporting, research and business intelligence supportExplore All Data & Reporting Roles →
Why businesses choose Offshore 24/7
You build the team. Offshore 24/7 handles the recruitment and infrastructure behind it, so your business can focus on the people and work that matter.
Established BPO experience
Founded in 2021, building on leadership experience in Philippine BPO operations dating back to 2008.
Dedicated professionals
Your professionals work exclusively for your business and integrate into your systems, processes and communication channels.
Recruitment built around your needs
Recruitment is shaped around the specific role, skills and experience your business requires.
End-to-end infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support are handled behind your offshore team.
Australian-led. Melbourne-based.
The Australian team is based in Melbourne, with offshore operations in Clark, Philippines.
English-speaking professionals
Access an English-speaking talent pool across finance, administration, customer support, technology and other business functions.
Cost-efficient team building
Offshore 24/7 markets savings of up to 70% compared with local hiring, depending on role, experience and team structure.
Built for long-term teams
Structured recruitment, onboarding and ongoing support help businesses build stable offshore teams rather than fill short-term vacancies.
You lead the team. We handle the rest.
Building an offshore team doesn’t mean building an offshore operation yourself. Offshore 24/7 handles the recruitment, infrastructure and operational support behind your team.
Step 1: We define what you need
Understand the workload, role, responsibilities, skills, systems and working hours required.
Step 2: We find the right people
Source, screen and shortlist qualified Philippines-based professionals against your requirements.
Step 3: You pre-vet the candidates
Review qualified candidates and retain the final say in who joins your team.
Step 4: We build the infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support.
Step 5: We help your team integrate
Your professional works exclusively for your business inside your systems and workflows.
Step 6: We help you scale
Add new roles and expand the offshore team as workload and business needs grow.
No need to build your own offshore infrastructure.
We handle recruitment, employment, HR, payroll, IT and the operational setup behind your team, so you can focus on the work that matters to your business.
See what your business could save
Compare the cost of hiring locally with building a dedicated offshore team through Offshore 24/7.
Select the roles you need, choose your team size and enter your requirements to estimate what your offshore team could cost and how much you could potentially save compared with local hiring.
Build your team
Choose a role, set the number of professionals you need and compare your estimated local staffing cost with an offshore team.
- Local staffing cost
- Estimated cost of hiring locally
- —
- Offshore team cost
- Estimated cost of building your dedicated Philippines-based team
- —
- Potential difference
- Estimated difference between the two staffing models
- —
Estimates are indicative only. Actual costs vary by role, experience, working hours, responsibilities and team structure.
Want an exact quote?
Get a tailored staffing estimate based on the roles, experience and team structure your business needs.
Book My FREE Strategy SessionFrequently asked questions
How much does offshore staffing cost for a Melbourne business?
The cost depends on the role, experience level, working hours and skills required. Offshore 24/7 provides role-specific staffing rather than applying one standard rate across every position.
What roles can Melbourne businesses offshore?
Melbourne businesses can build dedicated offshore teams across accounting and bookkeeping, legal support, real estate, healthcare administration, engineering and construction support, finance, insurance, IT, digital, administration, sales and customer support.
Can offshore staff work Melbourne business hours?
Yes. The Philippines is generally 2–3 hours behind Melbourne, depending on daylight saving. This allows for significant overlap with Melbourne working hours for meetings, collaboration, handovers and day-to-day communication.
Will my offshore professional work exclusively for my business?
Yes. Offshore 24/7’s dedicated staffing model is designed for professionals who work exclusively for your business and integrate into your systems, processes and workflows.
How does Offshore 24/7 find the right people?
Offshore 24/7 sources, screens and shortlists professionals based on the specific role, skills, experience and responsibilities required. You then review qualified candidates and choose who joins your team.
Who manages HR, payroll and the offshore employment setup?
Offshore 24/7 manages the infrastructure supporting your offshore team, including recruitment, employment, HR, payroll, compliance, IT, facilities and ongoing operational support.
Can I start with just one offshore employee?
Yes. You can start with the specific role or workload you need and expand your offshore team as your business requirements change.
Does Offshore 24/7 have a team in Melbourne?
Yes. Offshore 24/7 has an Australian team based in Melbourne, supported by its offshore operation in Clark, Philippines. This gives Melbourne businesses a local point of contact while their dedicated professionals work from the Philippines.
Is offshore staffing suitable for professional services, finance, legal and healthcare?
It can be suitable for clearly defined support functions. Offshore staffing should not replace responsibilities requiring local professional accountability, clinical judgement, regulated decision-making or other authorised responsibilities. Functions such as administration, documentation, scheduling, research support, data processing and reporting preparation can be separated from those responsibilities.
How do Melbourne businesses handle privacy and sensitive information with an offshore team?
The requirements depend on the type of information being handled and the business’s circumstances. Businesses handling personal information should consider their obligations under Australia’s Privacy Act and Australian Privacy Principles when information is disclosed to an overseas recipient. Appropriate access controls, data-handling procedures and security measures should also be established around the offshore function.
How quickly can I build an offshore team?
The timeline depends on the roles, experience requirements and number of professionals needed. Offshore 24/7 manages the sourcing and shortlisting process, while you retain the final choice of who joins your team.
Build capacity around your Melbourne team
Not sure where to start?
Tell us what’s piling up, and we’ll help you define the right role and find the right offshore professional to take it on.
Book My FREE Strategy SessionGet Started With Confidence
When your platform is secure and your risk is managed, you can scale your marketing with total confidence. Offshore 24/7 secures that capital protection for you.
Michael C.
Web Dev
Karen P.
Real Estate VA
Ranilyn G.
Property Manager
Mary D.
Auditor & Accountant
What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
Apartments Plus & The Property Business
"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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