About Offshore 24/7 — Australia's Offshore Staffing Solutions Specialists
We're not a job board. We're not a freelancer marketplace. We are a full-service offshore staffing agency — built specifically to help Australian businesses hire offshore staff in the Philippines across every role, every industry.
Our Story
Why We Built Offshore 24/7
Offshore 24/7 exists to make offshore staffing work properly for Australian businesses.
Too many business owners try to hire offshore staff in the Philippines, only to end up with the wrong fit, weak support, and a provider that disappears after placement. The problem is not offshore staffing itself. It is the way it is often delivered.
That is why we built Offshore 24/7 around a different model. Find the right people. Set them up properly. Stay involved long after the hire is made. Because offshore staffing works best when the role is supported, integrated, and built to last.
Today, we support businesses across accounting, legal, real estate, healthcare, e-commerce, and admin. For many clients, the first step is a virtual assistant in the Philippines. From there, some grow into broader offshore teams built around the roles their business needs most.
With more than 100+ businesses supported and 200+ professionals placed from our Philippines office in Clark, Pampanga, our focus stays the same: offshore staffing done right.
Our Approach
A Better Way to Build Offshore Teams
We partner with you to ensure your offshore team is built for long-term success and seamless integration into your Australian operations.
We're a partner — not a recruiter
We do more than fill roles. Offshore 24/7 stays involved, from sourcing and vetting through onboarding, integration, HR, and ongoing support.
Built for Australian businesses
Our model reflects the realities Australian businesses deal with every day, from compliance expectations and employment culture to the pressure of hiring in a high-cost market.
From VAs to specialist roles
Virtual assistants in the Philippines are our most requested placement — but we staff every level and function. From VA to CFO-level offshore accountant to specialist paralegal, we cover every role.
Philippines talent depth — Clark
Our Philippines operations are based in Clark Freeport Zone, Pampanga — one of Southeast Asia's strongest BPO talent hubs. We have direct access to exceptional, job-ready professionals.
Offshore staffing AU — local expertise
Our Australian team is based in Melbourne. We understand your market, your compliance obligations, and what it takes to hire offshore staff in the Philippines the right way.
Transparent and flexible
No hidden fees. No punishing lock-in contracts. Clear pricing, documented processes, and a 30-day notice period for scaling. Offshore staffing solutions for Australian businesses built on trust.
Our Leadership Team
Meet the Team Behind Offshore 24/7
Behind every successful offshore team is a group of people making sure the right support is in place. Our team works across Australia and the Philippines to help clients hire well, onboard smoothly, and build the best offshore teams.
Ben Smithwick
CEO & Founder
"17 years building offshore teams in the Philippines for Australian businesses. The experience most providers simply can't buy."
Ben Smithwick built and ran BPO operations in the Philippines since 2008. He launched Offshore 24/7 in 2021 to bring that experience to Australian businesses through a model built on partnership, structure, and long term support.
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After more than a decade of running offshore operations across multiple BPO businesses, Ben founded Offshore 24/7 with a clear goal: to give Australian businesses access to the same calibre of offshore talent and operational support that had previously only been available to large enterprises.
He understands the Clark Freeport Zone talent landscape, the cultural dynamics of Australian-Philippines working relationships, and the operational realities of building offshore teams that actually stay.
- BPO operations in the Philippines: since 2008
- Philippines base: Clark Freeport Zone, Pampanga
- Australian base: Melbourne, Victoria
Stefan Wobking
Chief Operating Officer
"15 years building operations from the ground up. 8 years making offshore teams work seamlessly for Australian businesses."
Stefan Wobking is the operational backbone of Offshore 24/7. He oversees systems, client delivery, and day to day coordination across the Australian and Philippines teams to ensure every placement is structured properly.
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Stefan brings 15 years of operations and business management experience to the role, and has been working directly in the outsourcing industry since 2017. That 8-year track record means he understands not just the theory of remote teams, but what makes an offshore integration succeed over the long term.
He is responsible for the operational standards and onboarding frameworks that ensure every Offshore 24/7 client gets consistent, reliable results.
- Operations experience: 15+ years
- Outsourcing industry: 8 years — since 2017
- Remit: systems, client delivery, AU + PH coordination
Jenny Bulatao
HR & Recruitment Manager
"25 years in BPO human resources and recruitment in the Philippines. The person who makes sure every hire is the right hire."
With 25+ years of BPO experience, Jenny leads talent acquisition, HR management, and compliance for Offshore 24/7's Clark Freeport Zone operations. She is the reason every candidate is genuinely vetted.
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That depth of experience means Jenny doesn't just fill roles. She understands the full lifecycle of offshore talent: how to attract it, how to assess it, and how to retain it.
She is responsible for the rigorous 5-stage vetting process that ensures every offshore professional placed into an Australian business has been thoroughly assessed for skills, work ethic, communication, and cultural alignment.
- BPO HR experience: 25+ years
- Based: Clark Freeport Zone, Philippines
- Manages: 5-stage candidate vetting
Lovell Hernandez
Service Delivery Manager
"20 years across operations, client management, and offshore performance. The experience that keeps Australian businesses and their offshore teams aligned."
Lovell ensures every Australian business working with Offshore 24/7 has a dedicated professional managing the performance and health of their offshore team from day one.
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Lovell brings more than 20 years of experience in client relationship management, operations leadership, and offshore team performance. He understands what it takes to build offshore engagements that hold up over time.
He previously spent five years as a Senior Account Manager managing corporate clients across Real Estate, Finance, Construction, Sales, and IT across ANZ, US, and EMEA regions.
- Experience: 20+ years in client delivery
- Regions managed: ANZ, US, and EMEA
- Based: Clark Freeport Zone, Pampanga
Daniel Soobramoney
Business Development Manager
"15+ years across operations, client management, and B2B sales. Understanding the offshore model from the inside out."
Daniel works directly with Australian business owners to identify the right outsourcing solution for their goals and ensures the path from conversation to operational team is straightforward.
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Daniel brings over 15 years of sales, business development, and business process outsourcing experience across Australian, UK, and US markets.
He has spent his career operating in remote, international BPO environments. He knows the discipline, systems, and communication standards that make remote teams thrive, and he brings that knowledge directly to the conversations he has with Australian business owners.
- BPO & Sales Experience: 15+ years
- Markets: AU, UK, US
- Expertise: B2B Lead Gen, Strategy, Client Growth
Premium Facilities
Our Office
Offshore 24/7 operates a premium office in Clark Freeport Zone Philippines. Our facility is designed to support growing offshore teams, with the capacity to accommodate large workforces in professional, secure, and productivity-focused settings.
Each location features thoughtfully designed workspaces, ergonomic seating, enterprise-grade connectivity, and advanced communications systems. These environments allow your offshore professionals to collaborate effortlessly with your onshore team while staying aligned with your business goals.
Full-Service Facilities Designed for Performance
Our offices are built to provide everything your offshore team needs to operate efficiently and comfortably. Key features include:
- Fully equipped meeting and boardrooms
- Private, branded team suites (available upon request)
- Enterprise-level internet with robust data protection standards
- Advanced IT and communication systems
- 24/7 on-site IT assistance
From infrastructure to daily support, Offshore 24/7 ensures your team has the tools and environment required to perform at their best.
Flexible Workspace Options to Suit Your Model
We understand that different businesses operate in different ways. That’s why Offshore 24/7 offers adaptable workspace solutions:
- Dedicated desks for full-time, in-office offshore teams
- Hot-desking arrangements for hybrid teams splitting time between home and office
Our flexible approach makes it easier to attract and retain top Filipino talent while supporting modern, agile work structures.
Reliable, Secure IT Infrastructure
Technology is at the core of successful offshore operations. At every Offshore 24/7 location, our in-house IT specialists manage and maintain the full technology ecosystem — from hardware deployment to network security.
Our offices are equipped with up-to-date computer systems, current operating platforms, licensed software, and high-speed connectivity. A dedicated IT support team is available around the clock to resolve technical issues and ensure smooth day-to-day operations.
With Offshore 24/7, your offshore team benefits from a secure, stable, and scalable technology environment that supports long-term growth.
Compliance & Security
ISO-Certified Standards
Offshore 24/7 operates in full compliance with internationally recognised ISO standards, giving you complete confidence in how your data, systems, and operations are managed.
By adhering to these global benchmarks, we deliver secure, reliable, and high-quality offshore solutions you can depend on.
ISO 27001
Information Security
Our ISO 27001 certification confirms a robust Information Security Management System (ISMS). We protect your sensitive data through strict protocols:
- Biometrics & 24/7 CCTV
- Firewalls & disk encryption
- Secure fibre-optic network
- Encrypted site-to-site VPNs
- Client network segregation
- Proactive cyber-risk adapting
ISO 9001
Quality Management
Aligned with ISO 9001 quality management principles, ensuring consistent service standards and operational excellence via:
- Regular internal audits
- Management reviews
- Staff training programs
- Supplier assessments
- Ongoing client feedback
Flexible Models
Your Staff
At Offshore 24/7, we understand that every business operates differently. That’s why we offer flexible staffing models designed to align with your operational needs, growth plans, and budget requirements. Whether you require fully remote professionals, a structured office-based team, or a hybrid solution that blends both environments, we provide the infrastructure, compliance, and support to make it seamless.
All our models are built around the same principle: you focus on performance and outcomes, while we handle recruitment, HR, payroll, compliance, and local employment administration in the Philippines.
Work From Home (Fully Remote)
This model allows you to hire dedicated professionals anywhere in the Philippines, including major talent hubs such as Manila, Clark and Cebu. By removing the need to work onsite, you significantly expand the available talent pool.
Fully remote staff are ideal for individual hires or smaller teams and offer a highly cost-efficient solution.
Best suited for:
- Single roles or teams up to 10 people
- Cost-conscious businesses
- Roles that can be performed entirely online
Key benefits:
- Access to a wider national talent pool
- Lower overall employment costs
- Strong work/life balance for staff
- Simple scalability
We manage all HR and payroll requirements, including:
- • Government taxes & statutory contributions
- • Social security and health insurance
- • Home Development Mutual Fund payments
- • Fully compliant Philippine employment contracts
Office-Based (In-Office)
This option places your team in a fully equipped professional office environment in the Philippines. It’s ideal for business-critical roles, structured teams, and organisations that require strong collaboration and supervision.
Our offices are designed to support both small teams and large-scale operations.
Best suited for:
- Business-critical or performance-driven roles
- Growing teams
- Companies wanting dedicated infrastructure
Key benefits:
- Dedicated workstations
- Meeting and conference facilities
- Optional private branded team rooms
- Enterprise-grade IT infrastructure
- 24/7 IT support
- Secure, high-speed internet & data protection
We manage recruitment, onboarding, HR and payroll — while providing the workspace and technical environment your team needs to succeed.
Hybrid (Office + Home)
The hybrid model combines the structure of an office with the flexibility of remote work. Staff split their time between home and the office, typically attending onsite fewer than 10 days per month.
This option has become increasingly popular for roles that can operate remotely but benefit from occasional in-person collaboration.
Best suited for:
- Flexible teams
- Roles that don’t require daily office attendance
- Companies wanting cost control with some onsite presence
Key benefits:
- Reduced commuting for staff
- Shared co-working desks
- Access to meeting rooms and facilities when required
- Lower facility costs compared to full-time office roles
Hybrid offers a balanced solution — maintaining team connection while supporting flexibility and cost efficiency.
Answers
Frequently Asked Questions (FAQs)
1. Who is Offshore 24/7?
Offshore 24/7 is an Australian-owned offshore staffing provider that helps businesses build dedicated remote teams in the Philippines. We support companies with recruitment, HR, IT, facilities, compliance, and day-to-day operational management.
2. What roles can I offshore?
We recruit across a wide range of positions including:
- Accounting & bookkeeping
- Administration & virtual assistants
- Customer service & call centre staff
- Marketing & social media
- IT & technical support
- Drafting & engineering
- E-commerce & back-office roles
If you have a specific role in mind, we can customise recruitment to suit your needs.
3. Where are your teams based?
Our office is based in the Philexcel Business Park, Clark Freeport Zone, Philippines.
4. Are staff dedicated to my business?
Yes. Your offshore team members work exclusively for your business. They operate as an extension of your local team and align with your processes, systems, and company culture.
5. How do you recruit staff?
We manage the full recruitment process on your behalf — advertising, screening, interviewing, skills testing, background checks, and onboarding. You are involved in final interviews and approval before any hire is confirmed.
6. How is data security handled?
Offshore 24/7 operates under ISO-aligned information security standards, with strict physical and digital safeguards including secure networks, controlled access, encrypted connections, and monitored facilities.
7. What hours do offshore staff work?
Your team can work Australian business hours, international time zones, or even 24/7 shifts depending on your operational requirements.
8. Do you provide office space and equipment?
Yes. We provide modern office facilities, enterprise-grade internet, IT infrastructure, workstations, and on-site technical support. Hybrid and remote arrangements can also be supported where appropriate.
9. What are the cost benefits of offshoring?
Offshoring through Offshore 24/7 can significantly reduce staffing costs compared to local hiring, while maintaining quality, productivity, and operational control.
10. Who manages payroll and compliance?
We handle local employment contracts, payroll, government contributions, leave management, and HR compliance in the Philippines, so you don’t have to navigate foreign employment regulations.
11. How do I communicate with my offshore team?
Your team integrates directly into your existing systems such as Microsoft Teams, Slack, Zoom, or other collaboration tools. Daily communication works just like managing an in-house employee.
12. How long does it take to hire staff?
Typical recruitment timeframes range from 2 to 6 weeks, depending on the complexity and seniority of the role.
13. Is there a minimum team size?
No. You can start with a single dedicated staff member and scale as your business grows.
14. Can I scale my team over time?
Absolutely. Offshore 24/7 is structured to support growth, whether you need to add one employee or build an entire offshore department.
15. How do I get started?
Simply contact Offshore 24/7 for a consultation. We’ll discuss your business needs, ideal candidate profile, and provide a clear proposal outlining the next steps.
Global Reach
Our Offices
Australia — Head Office
Level 5, 1 Queens Road
Melbourne VIC 3004
Phone: 1300 317 010
Email: info@offshore247.com.au
Philippines — Operations
Philexcel Business Park, MA Roxas Highway
Clark Freeport Zone, Pampanga, Philippines 2009
USA — Support Office
5401 W Kennedy Blvd
Tampa, FL 33609
Phone: +1 207 600 7669
Clark Freeport Zone Facility
Ready to Outsource in the Philippines?
Book a free 30-minute strategy session with the Offshore 24/7 team. We'll map out which roles suit offshore staffing, what your savings would look like, and how quickly we can deliver. Our offshore staffing solutions for Australian and global businesses are built to be fast, transparent, and risk-free.
No commitment. No hard sell. Just experienced, honest advice.
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Web Dev
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