Resolve Insurance Claims Faster
And More Consistently.
Outstanding claims performance depends on more than efficient administration. A dedicated Claims Handler builds dependable claims resolution management that helps your organisation investigate claims thoroughly, coordinate stakeholders effectively, and deliver fair, timely claim outcomes.
TRUSTED BY GROWING BUSINESSES WORLDWIDE
BUILD CLAIMS RESOLUTION MANAGEMENT
What Our Claims Handlers Actually Do
Every insurance claim needs someone who takes ownership from start to finish. Our Claims Handlers become dedicated owners of your claims management, investigating claim circumstances, assessing policy coverage, coordinating stakeholders, communicating with policyholders, negotiating resolutions where appropriate, and ensuring every claim progresses efficiently through to completion.
Common responsibilities include:
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Manage Claims From Start To Finish
Take ownership of claims throughout the entire lifecycle, from first notification through to final resolution.
Assess Policy Coverage
Review policy terms, coverage, and supporting documentation to determine claim eligibility.
Investigate Claims
Coordinate evidence, gather information, and work with customers, repairers, assessors, medical providers, and other stakeholders.
Coordinate Stakeholders
Maintain communication across internal teams, suppliers, service providers, and policyholders to keep claims progressing.
Resolve Claims Efficiently
Drive claims toward timely, fair, and policy-compliant outcomes while reducing unnecessary delays.
Maintain Claims Compliance
Ensure claims are managed in accordance with policy requirements, regulatory obligations, and internal procedures.
Strengthen Claims Resolution Management
Continuously improve claims handling workflows that reduce claim cycle times, improve consistency, and support better customer outcomes.
Instead of asking your senior claims professionals to investigate claims, communicate with customers, coordinate suppliers, assess policy coverage, negotiate outcomes, and manage ongoing claim progression alongside complex cases, you gain a dedicated Claims Handler who owns the day-to-day management of each claim while your leadership team focuses on operational performance.
WHY BUSINESSES HIRE A CLAIMS HANDLER
Better claims resolution management creates efficient claims resolution.
Every unresolved claim increases operational costs, customer uncertainty, and service pressure. A dedicated Claims Handler helps your organisation resolve claims more efficiently while improving consistency, communication, and customer confidence.
Resolve Claims Faster
Reduce delays by providing dedicated ownership throughout the claims lifecycle.
Improve Claims Consistency
Apply structured claims management processes that support fair, accurate, and reliable outcomes.
Strengthen Customer Experience
Maintain proactive communication that keeps policyholders informed from lodgement through resolution.
Reduce Operational Pressure
Allow senior claims specialists to focus on complex cases while dedicated Claims Handlers manage day-to-day claim progression.
Build Scalable Claims Operations
Create repeatable claims management processes that support increasing claim volumes without compromising service quality.
Reduce Hiring Costs
Save 40–70% compared to equivalent local hiring while strengthening your claims handling capability.
Lower labour costs are only one advantage. The real value comes from building dependable claims resolution management that improves operational efficiency, strengthens customer confidence, and delivers fair, timely claim outcomes.
See How Much You Can SaveHow Offshore 24/7 Makes It Easy
Get started in days, not weeks.
Bringing an offshore Claims Handler into your organisation should feel straightforward. Offshore 24/7 manages recruitment, onboarding, and integration so your specialist becomes a productive member of your claims team from day one.
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We Understand Your Workflow
We learn how your organisation receives claims, investigates claim circumstances, assesses policy coverage, coordinates stakeholders, communicates with policyholders, and resolves claims to identify where dedicated claims handling support can create the greatest impact.
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We Match You With The Right Specialist
We recruit a Claims Handler whose experience aligns with your claims workflows, insurance products, compliance requirements, customer service standards, and operational objectives.
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We Get Them Productive Quickly
Your specialist works within Guidewire ClaimCenter, Duck Creek Claims, Salesforce Financial Services Cloud, Microsoft 365, Google Workspace, CRM platforms, claims management systems, and your existing claims workflows.
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We Support And Scale As You Grow
As claim volumes increase and cases become more complex, we help you scale your claims handling team while maintaining dependable operational support.
Frequently Asked Questions
What does a Claims Handler do?
A Claims Handler manages insurance claims from lodgement through resolution by investigating claims, assessing policy coverage, coordinating stakeholders, communicating with policyholders, and progressing claims toward fair and timely outcomes.
When should I hire a Claims Handler?
Hire one when claim volumes increase, investigations become more complex, claims take longer to resolve, or your team needs dedicated ownership to improve operational performance and customer service.
What software do Claims Handlers use?
Claims Handlers commonly work with Guidewire ClaimCenter, Duck Creek Claims, Salesforce Financial Services Cloud, Microsoft 365, CRM platforms, document management systems, and insurance claims management software.
How is a Claims Handler different from an Insurance Claims Processor?
A Claims Handler manages investigations, assesses policy coverage, coordinates stakeholders, and drives claims through to resolution. An Insurance Claims Processor focuses on the administrative processing of claims, including documentation, policy verification, and workflow coordination.
How is a Claims Handler different from a Claims Assessor?
A Claims Handler manages the overall progress of a claim and coordinates the claims process. A Claims Assessor evaluates evidence, determines liability and coverage, and makes recommendations or decisions on claim outcomes.
How is a Claims Handler different from a Claims Support Specialist?
A Claims Handler owns the end-to-end management of insurance claims. A Claims Support Specialist focuses on customer communication, documentation, scheduling, and administrative support that helps the claims team operate efficiently.
Can a Claims Handler improve claims turnaround times?
Yes. By taking ownership of investigations, coordinating stakeholders, and keeping claims progressing efficiently, they help reduce delays and improve overall claims performance.
Is this role suitable for offshore support?
Yes. Cloud-based claims management systems, CRM platforms, document management software, and collaboration tools allow Claims Handlers to work seamlessly alongside your claims team.
Which responsibilities should remain with leadership?
Leadership remains responsible for claims strategy, settlement authority, regulatory compliance, dispute resolution, high-value claim approvals, and governance. Your Claims Handler manages investigations, stakeholder coordination, customer communication, claim progression, and day-to-day claims management.
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What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
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"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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