E-commerce
Support Roles.
Offshore 24/7 places dedicated e-commerce specialists — product listers, order managers, customer support agents, and store admins — so your brand grows without the cost of a full in-house team.
Trusted by Growing Businesses Worldwide
Your store never sleeps. Neither should your support team.
Why offshore e-commerce support works
E-commerce is a 24-hour business. Orders come in at 2am, customers expect replies within hours, and every delayed shipment or unresolved review costs you a sale.
Growing e-commerce brands hit a ceiling when the founder is still managing orders, responding to customer queries, and updating product listings themselves. An offshore e-commerce team from Offshore 24/7 takes the operational load off your plate handling every platform, every order, and every customer interaction, so you can focus on growth, not fulfilment.
Our e-commerce staff are trained on Shopify, Amazon Seller Central, eBay, WooCommerce, Etsy, and more and can be fully operational within days of onboarding into your store.
Find your e-commerce specialist
Roles we place — Browse All Roles →
E-Commerce VA (General)
Your all-in-one store operator — handling orders, customer messages, listings, and platform admin so your store runs smoothly without you in the weeds.
Amazon Seller Support Specialist
Managing your Amazon business end-to-end, from listing optimisation and PPC reporting to case management, FBA reconciliation, and review response.
Shopify Store Administrator
Keeping your Shopify store running at peak performance — products, collections, discounts, app management, and back-end admin handled daily.
E-Commerce Customer Support Agent
Handling every customer touchpoint — pre-sale questions, shipping inquiries, returns, complaints, and review responses with speed and brand consistency.
Product Listing & SEO Specialist
Writing, optimising, and uploading product listings that rank and convert — across Shopify, Amazon, eBay, Etsy, and other marketplaces.
Inventory & Supplier Coordinator
Managing stock levels, purchase orders, supplier communications, and logistics coordination so you never stock out or overorder.
Amazon FBA Roles
Offshore 24/7 also supports Amazon FBA operations. Here are the roles we place for you:
- Amazon Product Listing Specialists
- Inventory Management Officers
- Customer Service Representatives
- Return & Refund Processing Officers
- Amazon PPC & Advertising Specialists
- Keyword Research & SEO Specialists
- Product Description & Content Writers
- Listing Optimization Specialists
- Review & Feedback Management
- Inventory Replenishment Coordinators
- Supplier & Vendor Communication
- FBA Shipment Preparation Officers
- Amazon Storefront Management
- Competitor Research Analysts
- Performance & Metrics Reporting Officers
Trained on every major e-commerce platform
Platform expertise & differentiators
Platform-Specific Vetting
Every candidate is assessed on the specific platforms you use — Shopify, Amazon, or otherwise. We don't place general VAs in e-commerce roles and call them specialists.
Peak-Season Ready
Scale up your team for Black Friday, Q4, or any campaign period without the hiring delay or the post-season headcount problem. Our talent pipeline is always ready.
Multi-Marketplace Coverage
Selling on 3, 5, or 8 channels simultaneously? We can staff each one. Our e-commerce specialists are trained across marketplaces so nothing slips between the cracks.
No-Fault Replacement
If your hire isn't performing or isn't the right operational fit, we rematch you within 72 hours — at no cost. Your store operations shouldn't stall because of a placement issue.
Your store, fully staffed in under a week
Simple Process
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Share Your Brief
Tell us your platform, order volume, marketplaces, and what your new hire will own day-to-day.
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Receive Shortlist
2–3 pre-vetted, platform-trained candidates matched to your store type — delivered in 48 hours.
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Interview & Choose
Meet your candidates, walk them through your store setup, and pick who you'd like managing operations.
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Onboard & Go Live
We handle contracts and setup. Your hire is in your Shopify, Amazon, and support tools from day one.
Answers
Frequently Asked Questions About Hiring E-commerce Support Staff
How do I know if I actually need an e-commerce assistant?
If you’re handling orders, customer messages, product uploads, or supplier follow-ups yourself, you’re already at the point where an assistant will directly free up revenue-generating time.
What exactly will my e-commerce assistant do day to day?
They manage order processing, customer support tickets, refunds/returns, product listings, inventory updates, and marketplace admin (Shopify, Amazon, etc.), depending on your setup.
Will they understand my specific store and platform?
Yes. We match based on your platform (Shopify, Amazon, WooCommerce, etc.). Candidates are pre-trained and tested on those systems before you ever see their profile.
What types of e-commerce businesses do you usually work with?
We support Shopify brands, Amazon sellers (FBA/FBM), multi-channel retailers, and DTC brands that are scaling and need operational support without hiring locally.
How fast can someone actually start working in my store?
Shortlist in 48 hours. Most clients have someone fully active in their store within 3–7 days, depending on access and onboarding setup.
Will they respond to customers in my brand voice?
Yes. You provide tone guidelines or sample replies, and they follow them exactly. They handle support messages, refunds, and order queries using your brand standards.
What happens if they’re not the right fit?
We replace them within 72 hours with another pre-vetted candidate at no additional cost so your store operations don’t slow down.
Do I need experience managing a virtual assistant?
No. Most clients are first-time users. We guide you through setting tasks, workflows, and access so you’re not guessing how to manage them.
What happens after onboarding? Do I still need to manage everything?
You stay in control of decisions, but they handle daily execution inside your systems. You’ll mostly review updates and approve exceptions instead of doing the operational work yourself.
E-Commerce Support Pricing
Offshore e-commerce support professionals through Offshore 24/7 are priced based on role type, platform complexity, and experience level — general e-commerce VAs and customer support agents typically start from around $11–$12 AUD per hour, while Shopify store administrators, product listing and SEO specialists, and Amazon seller support specialists generally range from $10–$15 AUD per hour, and more experienced roles such as inventory and supplier coordinators and multi-marketplace operations managers sit at $14–$20 AUD per hour.
On a full-time annual basis, that's roughly $20,800–$41,000 AUD — compared to $55,000–$75,000 AUD or more for an equivalent local hire in Australia, the UK, or the US, once you factor in salary, superannuation, leave entitlements, and the additional cost of recruiting someone with hands-on platform experience across Shopify, Amazon, and other marketplaces. That's where the 65% cost saving comes from, and the value compounds further during peak seasons — unlike a local hire locked to a fixed salary year-round, offshore e-commerce staff can be scaled up for Black Friday, Q4, and high-volume campaign periods without carrying permanent headcount costs once the peak passes.
All pricing is all-inclusive — your staff member's compensation, HR, payroll, equipment, and your dedicated account manager are covered in a single monthly figure, with no recruitment fees, no setup charges, and no hidden costs at invoice time.
Use our Cost Calculator to get an estimate based on your platforms, order volume, and operational support needs.
Get Started With Confidence
When your platform is secure and your risk is managed, you can scale your marketing with total confidence. Offshore 24/7 secures that capital protection for you.
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