ENGIE Australia & New Zealand improved customer operations by reducing manual effort, improving service consistency, and strengthening visibility across a multi-geography contact centre model that included offshore delivery. Company ENGIE
Alinta Energy improved customer service performance and reduced operating friction by modernising its contact centre platform while running a distributed service model across Australian contact centres and an offshore team
EnergyAustralia moved part of its customer service operation offshore as part of a broader effort to improve efficiency and manage operating costs. Company EnergyAustralia Services Provided Customer service support Contact
AGL used outsourced support and technology partners to improve customer service, streamline operations, and support a broader digital transformation while managing pressure from regulation, service demand, and rising customer expectations.
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