Offshore staffing for New Zealand businesses Put your people where they create the most value
New Zealand businesses need more from their people and technology. Move recurring work to dedicated Philippines-based support and give your local team more time for the work that creates the most value.
- Australian businesses supported
- 100+
- Australian businesses supported
- Professionals placed
- 200+
- Professionals placed
- Savings versus local hiring
- Up to 70%
- savings vs local hiring*
- Leadership’s BPO roots in the Philippines
- 2008
- Leadership’s BPO roots in the Philippines
*Savings vary by role, experience and team structure.
A tight talent market
New Zealand has a broad business base, but access to the right skills remains an important challenge for businesses looking to grow.
Businesses still face challenges attracting, training and retaining the talent they need, particularly when specialised skills are required.
- New Zealand enterprises
- 617,330
- New Zealand GDP
- NZ$431B
- New Zealand residents
- 5.34M
- Civilian labour force
- 3.08M
A concentrated economy
New Zealand’s economic activity is concentrated around major centres, led by Auckland, while regional economies specialise in industries such as agriculture, manufacturing, exports, technology and tourism.
Auckland
Commercial, professional services & technology
New Zealand’s largest economic centre, with strong activity across professional services, finance, technology, telecommunications and digital business.
Offshore capacity:
Wellington
Government, digital, technology & professional services
A high-value metropolitan economy centred on government, professional services, technology and specialised industries.
Offshore capacity:
Christchurch
Technology, engineering & advanced industry
A major South Island economy with strengths across technology, engineering, manufacturing and specialised industries.
Offshore capacity:
Waikato
Agriculture, food, manufacturing & energy
A major regional economy combining primary industries with food, manufacturing, technology and energy.
Offshore capacity:
Tauranga & Bay of Plenty
Horticulture, export, logistics & manufacturing
A strong regional economy built around horticulture, exports, logistics and manufacturing. Tauranga was also among the territorial authorities with the largest GDP increases over the five years to 2024.
Offshore capacity:
Regional New Zealand
Primary industries, manufacturing, export & tourism
Outside the major centres, regional economies are shaped by primary industries, manufacturing, tourism, exports and other specialised activities.
Offshore capacity:
New Zealand has a productivity problem
Research from the New Zealand Institute of Economic Research points to gaps in the flow of capital, technology, skills, and better business practices into firms that can drive long-term productivity.
51%
of New Zealand businesses believe they would benefit from greater use of digital tools or being more online
- in business sales in the June 2026 quarter
- NZ$214B
- growth in online job advertisements in the year to the June 2026 quarter
- 7%
- annual GDP growth in the year to June 2026
- 1.7%
Sources: MBIE, Stats NZ and NZIER. Market figures reflect the latest available 2026 data.
Turn productivity pressure into capacity
As businesses grow, more work builds up around specialist teams. Offshore staffing can add dedicated support around defined workloads, helping New Zealand businesses improve productivity, protect specialist focus and add capability as requirements change.
Productivity
Remove recurring work from specialist teams
More clients, projects, transactions and responsibilities create work behind the core operation. Dedicated offshore professionals can take ownership of defined workloads that do not require local presence or specialist accountability.
Focus
Keep New Zealand specialists on higher-value work
Administration, reporting, documentation, data processing and coordination can take time away from professionals whose primary responsibility is specialist or client-facing work. Offshore professionals can take ownership of suitable recurring functions.
Capability
Add capability without building every function locally
When a business needs additional support across finance, administration, technology, customer service or technical production, it can build dedicated remote roles around clearly defined responsibilities.
Growth
Add people around the business as it expands
More customers, projects, transactions and employees create additional work behind the core operation. Businesses can add dedicated support roles as requirements grow without building every function locally.
Real businesses. Real results.
Businesses across New Zealand are using Philippines-based teams to support healthcare operations, technology, quality assurance, sales administration and other defined functions.
Healthcare & Professional Services
65%
Reduction in operational expenses
Clearhead, a New Zealand workplace wellness provider, built a team of three Philippines-based Therapy Support Officers to take on defined administrative responsibilities, allowing its therapy team to remain focused on clinical work.
Insurance & Technology
Disruption-free
Go-live for a major platform migration
New Zealand insurer FMG worked with three Manila-based test engineers alongside its internal team during a major SaaS platform migration, increasing testing coverage and efficiency while supporting a disruption-free go-live.
Technology & Digital
300+
Retail locations supported at launch
New Zealand loyalty platform Cashpoints used a Manila-based QA team alongside New Zealand oversight to support testing across five partners and more than 300 retail locations.
Real Estate
Dedicated
Sales administration support
New Zealand real estate agency Harcourts Adlington assigned repeatable sales administration workflows to a Philippines-based virtual assistant, improving the consistency and speed of sales-material delivery.
Case-study outcomes are specific to the businesses and team structures involved. They should not be treated as typical or guaranteed results.
Featured case study
3 offshore, 65% lower costs
Clearhead was expanding across New Zealand, Australia and Canada, while growing administrative demands were putting pressure on its internal resources.
The business built a team of three Philippines-based Therapy Support Officers with relevant experience to take on defined administrative responsibilities, including client communication and record-keeping.
The offshore team handled a substantial portion of the administrative workload, allowing Clearhead's therapy team to focus on clinical responsibilities and supporting clients.
The result demonstrates a simple principle: separate recurring support work from specialist responsibilities, then build dedicated offshore capability around the existing local team.
See the full case study- Lower operational expenses
- 65%
- Dedicated Therapy Support Officers
- 3
- Administrative workload
- Reduced
- For clinical responsibilities
- More time
Getting started
Getting started is easier than ever
-
Step 1: Find the work
Look for recurring work that is creating backlogs, slowing your team down or taking valuable time away from higher-value responsibilities.
Explore the 10 Most Common Offshore Roles → -
Step 2: Define what stays local
Separate repeatable, systemised work from responsibilities that require local judgement, professional accountability, physical presence, or specialist expertise.
Use the Keep Local vs Offshore Checklist → -
Step 3: Start with one role
Begin with one clearly defined role that solves a real workload problem. Expand the team as your requirements change.
Explore Offshore Roles by Function →
Local vs offshore
What should stay with your New Zealand team?
Keep responsibilities that require New Zealand presence, professional accountability, local relationships or specialist judgement with your local team.
Keep local
- Leadership & Commercial Decisions
- Strategy, management, pricing and negotiations
- New Zealand Client & Stakeholder Relationships
- Key meetings, account management, partnerships and local stakeholder engagement
- Professional Accountability
- Advice, sign-off, regulated responsibilities and clinical decisions
- Specialist & Technical Judgement
- Engineering decisions, architecture, technical leadership and advisory work
- New Zealand & On-Site Responsibilities
- Site inspections, physical operations, local compliance and on-site coordination
Build offshore
- Administration & Information Management
- Data entry, documentation, record updates and scheduling
- Financial & Transaction Processing
- Bookkeeping, reconciliations, invoice processing and accounts administration
- Project & Workflow Coordination
- Follow-up, reporting preparation, document control and task coordination
- Technical Production Support
- CAD drafting, data preparation, QA and technical documentation
- Customer & Back-Office Support
- CRM updates, customer support, research and order processing
Industries we support in New Zealand
Build dedicated offshore capacity around the operational, administrative, and specialist work behind your industry.
- Accounting & BookkeepingSupport bookkeeping, accounts, payroll and financial administration.Explore Accounting & Bookkeeping →
- Amazon FBASupport the recurring operations behind your Amazon FBA business.Explore Amazon FBA →
- E-Commerce & RetailAdd support across e-commerce operations, administration and customer service.Explore E-Commerce & Retail →
- EducationBuild support around education administration and day-to-day operations.Explore Education →
- Energy & UtilitiesAdd dedicated support across administrative and operational functions.Explore Energy & Utilities →
- Engineering & ConstructionExtend technical teams with drafting, documentation, estimating and project support.Explore Engineering & Construction →
- FinanceSupport financial operations, administration, reporting and back-office workflows.Explore Finance →
- HealthcareBuild non-clinical support across administration, scheduling and documentation.Explore Healthcare →
- InsuranceSupport claims, policy administration, customer service and back-office processes.Explore Insurance →
- LegalExtend legal teams with paralegal, administration, documentation and research support.Explore Legal →
- ManufacturingAdd support across administration, documentation, production and operational workflows.Explore Manufacturing →
- NDISSupport administration, scheduling, documentation and other operational functions.Explore NDIS →
- PharmaceuticalAdd dedicated support around administration, documentation and operational processes.Explore Pharmaceutical →
- Real EstateSupport property administration, listings, leasing and transaction coordination.Explore Real Estate →
- Registered Training OrganisationsSupport administration, documentation, learner services and operational workflows.Explore RTO Support →
- TelecommunicationsExtend telecommunications teams with customer, technical and administrative support.Explore Telecommunications →
- Travel & HospitalitySupport bookings, administration, customer service and recurring operational work.Explore Travel & Hospitality →
Popular roles in New Zealand
Build dedicated offshore capacity around the roles that keep your New Zealand business moving, from administration and finance to technical, customer and operational support.
- Virtual Assistants & AdminAdministrative, executive and back-office supportExplore All VA & Admin Roles →
- Accounting & FinanceBookkeeping, accounts and financial supportExplore All Accounting & Finance Roles →
- Legal SupportParalegal, legal administration and research supportExplore All Legal Support Roles →
- Customer Support & VoiceCustomer service, phone and contact centre supportExplore All Customer Support Roles →
- Digital Marketing & CreativeSEO, content, social media and creative supportExplore All Marketing & Creative Roles →
- IT & TechnicalIT support, helpdesk and technical functionsExplore All IT & Technical Roles →
- Real Estate ServicesProperty administration, leasing and transaction supportExplore All Real Estate Roles →
- Engineering & ArchitectureDrafting, CAD, BIM and technical supportExplore All Engineering & Architecture Roles →
- AI-Powered WorkforceAI-enabled support for recurring business workflowsExplore All AI Workforce Roles →
- Healthcare & MedicalHealthcare administration, scheduling and non-clinical supportExplore All Healthcare Roles →
- Sales & Lead GenerationLead generation, appointment setting and sales supportExplore All Sales Roles →
- Operations & Project SupportProject coordination, operations and administrative supportExplore All Operations Roles →
- Telecommunications SupportCustomer, technical and administrative telecommunications supportExplore All Telecommunications Roles →
- Data & ReportingData entry, reporting, research and business intelligence supportExplore All Data & Reporting Roles →
Why businesses choose Offshore 24/7
Offshore 24/7 handles the recruitment and infrastructure, so your business can focus on the people and work that matter.
Established BPO experience
Founded in 2021, building on leadership experience in Philippine BPO operations dating back to 2008.
Dedicated professionals
Your professionals work exclusively for your business and integrate into your systems, processes and communication channels.
Recruitment built around your needs
Recruitment is shaped around the specific role, skills, experience and responsibilities your business requires.
End-to-end offshore infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support are handled behind your offshore team.
Direct client control
You define the role, responsibilities, priorities and workflows. Your offshore professional works within your existing team and systems.
English-speaking professionals
Access Philippines-based professionals across finance, administration, customer support, technology and other business functions.
Cost-efficient team building
Offshore 24/7 markets savings of up to 70% compared with local hiring, depending on role, experience and team structure.
Built for long-term teams
Structured recruitment, onboarding and ongoing support help businesses build stable offshore teams rather than fill short-term vacancies.
Our process
We handle the offshore setup for you
Building an offshore team doesn't mean building an offshore operation yourself.
Step 1: We define what you need
Understand the workload, responsibilities, skills, systems and working hours required.
Step 2: We find the right people
Source, screen and shortlist qualified Philippines-based professionals against your requirements.
Step 3: You pre-vet the candidates
Review qualified candidates and retain the final say in who joins your team.
Step 4: We build the infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support.
Step 5: We help your team integrate
Your professional works exclusively for your business inside your systems, processes and communication channels.
Step 6: We help you scale
Add new roles and expand the offshore team as workload and business needs grow.
No need to build your own offshore infrastructure.
We handle recruitment, employment, HR, payroll, IT and the operational setup behind your team, so you can focus on the work that matters to your business.
Estimate your savings
See what your business could save
Compare the cost of hiring locally with building a dedicated offshore team through Offshore 24/7.
Select the roles you need, choose your team size and enter your requirements to estimate what your offshore team could cost and how much you could potentially save compared with local hiring.
Build your team
Choose a role, set the number of professionals you need and compare your estimated local staffing cost with an offshore team.
- Local staffing cost
- Estimated cost of hiring locally
- —
- Offshore team cost
- Estimated cost of building your dedicated Philippines-based team
- —
- Potential difference
- Estimated difference between the two staffing models
- —
Estimates are indicative only. Actual costs vary by role, experience, working hours, responsibilities and team structure.
Want an exact quote?
Get a tailored staffing estimate based on the roles, experience and team structure your business needs.
Book My FREE Strategy SessionAsked by New Zealand businesses
Frequently asked questions
What is offshore staffing?
Offshore staffing is a workforce model where a New Zealand business works with dedicated professionals based in another country. They can work within your existing systems, processes and team around clearly defined responsibilities.
Why are New Zealand businesses using offshore staffing?
Businesses use offshore staffing to handle growing workloads, improve productivity, access additional capability and support specialist teams without building every role locally.
What roles can New Zealand businesses offshore?
Common roles include accounting, bookkeeping, administration, engineering support, property administration, healthcare administration, finance, insurance, IT, digital, manufacturing, export and logistics, sales and customer support.
The right role depends on the work, systems and level of local involvement required.
How is offshore staffing different from outsourcing?
Traditional outsourcing often involves handing an entire function or process to an external provider.
Dedicated offshore staffing gives the New Zealand business more direct involvement in the person and their work. The professional can work exclusively for the business, use its systems and take ownership of defined responsibilities.
Will my offshore professional work exclusively for my business?
Yes. Offshore 24/7's dedicated staffing model is designed around professionals who work exclusively for your business and integrate into your workflows, systems and communication channels.
Can offshore staff work New Zealand business hours?
Yes. Philippines-based professionals can work schedules designed around New Zealand business requirements. The exact schedule depends on the role and level of real-time collaboration required.
How much does offshore staffing cost?
Cost depends on the role, experience, skills, working hours and responsibilities required.
There is no single offshore staffing rate for every position.
Is offshore staffing suitable for sensitive or regulated work?
It can be, but responsibilities need to be carefully defined.
New Zealand businesses should assess their privacy, contractual and security obligations before giving offshore professionals access to personal or sensitive information.
Work involving local professional accountability, clinical judgement, regulated decision-making, legal advice or other restricted activities should remain with appropriately qualified and authorised professionals.
Build the team around your New Zealand business
Not sure where to start?
Tell us what's piling up. We'll help you define the right role and find the right offshore professional to take it on.
Book My FREE Strategy SessionGet Started With Confidence
When your platform is secure and your risk is managed, you can scale your marketing with total confidence. Offshore 24/7 secures that capital protection for you.
Michael C.
Web Dev
Karen P.
Real Estate VA
Ranilyn G.
Property Manager
Mary D.
Auditor & Accountant
What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
Apartments Plus & The Property Business
"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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