Offshore staffing for European businesses Support for Europe’s multi-market teams
Operating across Europe means managing more markets, customers and operational demands. Build Philippines-based support around recurring work so your local teams have more capacity for growth and specialist responsibilities.
- Australian businesses supported
- 100+
- Australian businesses supported
- Professionals placed
- 200+
- Professionals placed
- Savings versus local hiring
- Up to 70%
- savings vs local hiring*
- Leadership’s BPO roots in the Philippines
- 2008
- Leadership’s BPO roots in the Philippines
*Savings vary by role, experience and team structure.
A persistent skills gap
Europe’s businesses continue to face difficulty finding workers with the skills they need, particularly across technical, professional, administrative and support functions.
78% of EU SMEs reported difficulties recruiting workers with adequate skills, a persistent challenge in building the teams businesses need.
- EU enterprises
- 33.5M
- EU GDP
- €18.86T
- EU residents
- 452M
- Labour force
- 210M
A service-led economy
Europe’s regions have different economic strengths, from finance and technology to manufacturing, life sciences, energy and logistics. Each creates recurring work around specialist teams.
Western European Business Centres
Finance, professional services & technology
Major European business centres concentrate finance, insurance, professional services, technology and multinational businesses.
Offshore capacity:
DACH Region
Manufacturing, engineering & technology
Germany, Austria and Switzerland have strong manufacturing, engineering, technology and research industries.
Offshore capacity:
Nordics
Technology, energy & advanced industry
Sweden, Denmark, Finland and Norway combine technology, engineering, energy, manufacturing and advanced industries.
Offshore capacity:
Ireland & Netherlands
Technology, life sciences & international business
Ireland and the Netherlands have strong technology, life sciences and internationally focused business sectors.
Offshore capacity:
Southern Europe
Manufacturing, services & digital commerce
Spain, Italy and Portugal combine manufacturing, tourism, logistics, retail and digital business.
Offshore capacity:
Central & Eastern Europe
Manufacturing, engineering & business services
Central and Eastern Europe has strong manufacturing, engineering, technology and cross-border business services.
Offshore capacity:
Europe’s skills gap problem
Labour and skills shortages continue to constrain activity across many EU businesses, particularly SMEs, while Europe's services economy and industrial base continue to generate complex work around specialist teams.
78%
of EU companies report labour and skills shortages holding back their activities
- EU services exports outside the EU in 2024
- €1.568T
- people employed in EU manufacturing
- 29.7M
- manufacturing value added across the EU
- €2.2T
Services exports refer to extra-EU trade in services in 2024. Manufacturing figures refer to the EU business economy.
Europe has more work than skilled talent
As European businesses grow, more work builds up around specialist teams. Offshore staffing can add dedicated support around defined workloads, helping businesses protect specialist focus, add capability and build capacity as requirements change.
Workload
Take recurring work off specialist teams
More clients, projects, transactions and responsibilities create recurring work behind the core operation. Dedicated offshore professionals can take ownership of defined workloads that do not require local presence or specialist accountability.
Focus
Keep local specialists on higher-value work
Administration, reporting, documentation, data processing and coordination can take time away from professionals whose primary responsibility is specialist or client-facing work. Offshore professionals can take ownership of suitable recurring functions.
Capability
Add support across markets and functions
European businesses can build dedicated remote roles across finance, administration, technology, customer service and technical production without creating every support function locally.
Growth
Build capacity as requirements change
More customers, projects, transactions and employees create additional work behind the core operation. Businesses can add dedicated support roles as workload and requirements grow.
Proof that offshore support works
Businesses across Europe are using Philippines-based teams to add specialist skills, support operations and expand capacity alongside their local teams.
Manufacturing & Technology
40%
Less time spent on routine customer enquiries
Dutch stainless-steel specialist Hoekman RVS built a customer portal with a dedicated Philippines-based development team, reducing time spent on routine customer enquiries by 40%.
Software & Technology
7
Dedicated Philippines-based professionals
Dutch procurement software company INCONTO has maintained a dedicated seven-person Philippines team alongside its 10-person Dutch team to support continuous platform development for seven years.
European Operations
80
Philippines-based employees
French company SOFRA built a Philippines-based back-office operation to support its European operations, scaling to 80 employees during the pandemic.
These are documented European examples from third-party sources. Results vary by business, role, experience, workload and team structure.
Case study: Manufacturing & technology
From 2–3 days to same-day quotes
Hoekman RVS, a Netherlands-based stainless-steel specialist, used a dedicated Philippines-based development team to improve its customer-facing digital operations.
The team built a customer portal that automated quoting and order tracking, moving routine digital production work away from the local team while improving the customer experience.
The example demonstrates how European businesses can separate digital production work from local customer relationships and specialist business responsibilities, then build dedicated offshore capacity around that work.
See the full case study- Automated quotes, down from 2–3 days
- Same day
- Less time spent on routine customer enquiries
- 40%
- Fewer order-status calls
- 80%
Getting started
Take the first three steps
-
Step 1: Find the work
Look for recurring work that is creating backlogs, slowing your team down or taking valuable time away from higher-value responsibilities.
Explore the 10 Most Common Offshore Roles → -
Step 2: Define what stays local
Separate repeatable, systemised work from responsibilities that require local judgement, professional accountability, physical presence or specialist expertise.
Use the Keep Local vs Offshore Checklist → -
Step 3: Start with one role
Begin with one clearly defined role that solves a real workload problem. Expand the team as your requirements change.
Explore Offshore Roles by Function →
Local vs offshore
What should stay with your local team?
Offshore staffing works best when European businesses separate local responsibilities from repeatable support work. Keep responsibilities that require local presence, professional accountability, local relationships or specialist judgement with your local team.
Keep local
- Leadership & Commercial Decisions
- Strategy, management, pricing and negotiations
- Local Client & Stakeholder Relationships
- Key meetings, account management, partnerships and local stakeholder engagement
- Professional Accountability
- Advice, sign-off, regulated responsibilities and clinical decisions
- Specialist & Technical Judgement
- Engineering decisions, architecture, technical leadership and advisory work
- European & On-Site Responsibilities
- Site inspections, physical operations, local compliance and on-site coordination
Build offshore
- Administration & Information Management
- Data entry, documentation, record updates and scheduling
- Financial & Transaction Processing
- Bookkeeping, reconciliations, invoice processing and accounts administration
- Project & Workflow Coordination
- Follow-up, reporting preparation, document control and task coordination
- Technical Production Support
- CAD drafting, data preparation, QA and technical documentation
- Customer & Back-Office Support
- CRM updates, customer support, research and order processing
Industries we support in Europe
Build dedicated offshore capacity around the operational, administrative, and specialist work behind your industry.
- Accounting & BookkeepingSupport bookkeeping, accounts, payroll and financial administration.Explore Accounting & Bookkeeping →
- Amazon FBASupport the recurring operations behind your Amazon FBA business.Explore Amazon FBA →
- E-Commerce & RetailAdd support across e-commerce operations, administration and customer service.Explore E-Commerce & Retail →
- EducationBuild support around education administration and day-to-day operations.Explore Education →
- Energy & UtilitiesAdd dedicated support across administrative and operational functions.Explore Energy & Utilities →
- Engineering & ConstructionExtend technical teams with drafting, documentation, estimating and project support.Explore Engineering & Construction →
- FinanceSupport financial operations, administration, reporting and back-office workflows.Explore Finance →
- HealthcareBuild non-clinical support across administration, scheduling and documentation.Explore Healthcare →
- InsuranceSupport claims, policy administration, customer service and back-office processes.Explore Insurance →
- LegalExtend legal teams with paralegal, administration, documentation and research support.Explore Legal →
- ManufacturingAdd support across administration, documentation, production and operational workflows.Explore Manufacturing →
- NDISSupport administration, scheduling, documentation and other operational functions.Explore NDIS →
- PharmaceuticalAdd dedicated support around administration, documentation and operational processes.Explore Pharmaceutical →
- Real EstateSupport property administration, listings, leasing and transaction coordination.Explore Real Estate →
- Registered Training OrganisationsSupport administration, documentation, learner services and operational workflows.Explore RTO Support →
- TelecommunicationsExtend telecommunications teams with customer, technical and administrative support.Explore Telecommunications →
- Travel & HospitalitySupport bookings, administration, customer service and recurring operational work.Explore Travel & Hospitality →
Popular roles in Europe
Build dedicated offshore capacity around the roles that keep your European business moving, from administration and finance to technical, customer and operational support.
- Virtual Assistants & AdminAdministrative, executive and back-office supportExplore All VA & Admin Roles →
- Accounting & FinanceBookkeeping, accounts and financial supportExplore All Accounting & Finance Roles →
- Legal SupportParalegal, legal administration and research supportExplore All Legal Support Roles →
- Customer Support & VoiceCustomer service, phone and contact centre supportExplore All Customer Support Roles →
- Digital Marketing & CreativeSEO, content, social media and creative supportExplore All Marketing & Creative Roles →
- IT & TechnicalIT support, helpdesk and technical functionsExplore All IT & Technical Roles →
- Real Estate ServicesProperty administration, leasing and transaction supportExplore All Real Estate Roles →
- Engineering & ArchitectureDrafting, CAD, BIM and technical supportExplore All Engineering & Architecture Roles →
- AI-Powered WorkforceAI-enabled support for recurring business workflowsExplore All AI Workforce Roles →
- Healthcare & MedicalHealthcare administration, scheduling and non-clinical supportExplore All Healthcare Roles →
- Sales & Lead GenerationLead generation, appointment setting and sales supportExplore All Sales Roles →
- Operations & Project SupportProject coordination, operations and administrative supportExplore All Operations Roles →
- Telecommunications SupportCustomer, technical and administrative telecommunications supportExplore All Telecommunications Roles →
- Data & ReportingData entry, reporting, research and business intelligence supportExplore All Data & Reporting Roles →
Why businesses choose Offshore 24/7
You build the team. Offshore 24/7 handles the recruitment and infrastructure behind it, so your business can focus on the people and work that matter.
Established BPO experience
Founded in 2021, building on leadership experience in Philippine BPO operations dating back to 2008.
Dedicated professionals
Your professionals work exclusively for your business and integrate into your systems, processes and communication channels.
Recruitment built around your needs
Recruitment is shaped around the specific role, skills, experience and responsibilities your business requires.
End-to-end offshore infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support are handled behind your offshore team.
Philippines-based delivery
Your offshore team is recruited and supported from the Philippines, an established destination for international business services and support operations.
Built for cross-border teams
Build dedicated support around businesses operating across countries, systems and time zones, with professionals working inside your established workflows and communication channels.
Cost-efficient team building
Offshore 24/7 markets savings of up to 70% compared with local hiring, depending on role, experience and team structure.
Built for long-term teams
Structured recruitment, onboarding and ongoing support help businesses build stable offshore teams rather than fill short-term vacancies.
Our process
We handle the offshore setup for you
Building an offshore team doesn't mean building an offshore operation yourself. Offshore 24/7 handles recruitment, infrastructure and operational support behind your team.
Step 1: We define what you need
Understand the workload, responsibilities, skills, systems and working requirements.
Step 2: We find the right people
Source, screen and shortlist qualified Philippines-based professionals against your requirements.
Step 3: You pre-vet the candidates
Review qualified candidates and retain the final say in who joins your team.
Step 4: We build the infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support.
Step 5: We help your team integrate
Your professional works exclusively for your business inside your systems, processes and communication channels.
Step 6: We help you scale
Add new roles and expand the offshore team as workload and business needs grow.
No need to build your own offshore infrastructure.
We handle recruitment, employment, HR, payroll, IT and the operational setup behind your team, so you can focus on the work that matters to your business.
Estimate your savings
See what your business could save
Compare the cost of hiring locally with building a dedicated offshore team through Offshore 24/7.
Select the roles you need, choose your team size and enter your requirements to estimate what your offshore team could cost and how much you could potentially save compared with local hiring.
Build your team
Choose a role, set the number of professionals you need and compare your estimated local staffing cost with an offshore team.
- Local staffing cost
- Estimated cost of hiring locally
- —
- Offshore team cost
- Estimated cost of building your dedicated Philippines-based team
- —
- Potential difference
- Estimated difference between the two staffing models
- —
Estimates are indicative only. Actual costs vary by role, experience, working hours, responsibilities and team structure.
Want an exact quote?
Get a tailored staffing estimate based on the roles, experience and team structure your business needs.
Book My FREE Strategy SessionFrequently asked questions
What is offshore staffing?
Offshore staffing is a workforce model where a European business works with dedicated professionals based in another country. They can work within your existing systems, processes and team around clearly defined responsibilities.
Why are European businesses using offshore staffing?
Businesses use offshore staffing to handle growing workloads, access additional capability, manage staffing costs and support specialist teams without building every role locally.
What roles can European businesses offshore?
Common roles include accounting, bookkeeping, administration, engineering support, property administration, healthcare administration, finance, insurance, IT, digital, manufacturing, e-commerce, sales and customer support.
The right role depends on the work, systems and level of local involvement required.
How is offshore staffing different from outsourcing?
Traditional outsourcing often involves handing an entire function or process to an external provider.
Dedicated offshore staffing gives the European business more direct involvement in the person and their work. The professional can work exclusively for the business, use its systems and take ownership of defined responsibilities.
Will my offshore professional work exclusively for my business?
Yes. Offshore 24/7's dedicated staffing model is designed around professionals who work exclusively for your business and integrate into your workflows, systems and communication channels.
Can offshore staff work European business hours?
Yes. Philippines-based professionals can work schedules designed around European business requirements, including agreed overlap with the local working day.
The exact schedule depends on the country, role and level of real-time collaboration required.
How much does offshore staffing cost?
Cost depends on the role, experience, skills, working hours, responsibilities and location required.
There is no single offshore staffing rate for every European market.
Is offshore staffing suitable for sensitive or regulated work?
It can be, but responsibilities need to be carefully defined.
Where GDPR applies, businesses should assess the requirements for international transfers of personal data and use the appropriate transfer mechanism and safeguards.
Work involving local professional accountability, clinical judgement, regulated decision-making, legal advice or other restricted activities should remain with appropriately qualified and authorised professionals.
Build the team around your European business
Not sure where to start?
Tell us what’s piling up, and we’ll help you define the right role and find the right offshore professional to take it on.
Book My FREE Strategy SessionGet Started With Confidence
When your platform is secure and your risk is managed, you can scale your marketing with total confidence. Offshore 24/7 secures that capital protection for you.
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Web Dev
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Real Estate VA
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Property Manager
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Auditor & Accountant
What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
Apartments Plus & The Property Business
"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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