Offshore staffing for U.S. businesses Expand your U.S. business with a dedicated offshore team
U.S. businesses are growing, and so is the operational work behind them. Build a dedicated Philippines-based team around recurring administrative, technical and operational work, so your U.S. team can stay focused on customers, expertise and growth.
- Australian businesses supported
- 100+
- Australian businesses supported
- Professionals placed
- 200+
- Professionals placed
- Savings versus local hiring
- Up to 70%
- savings vs local hiring*
- Leadership’s BPO roots in the Philippines
- 2008
- Leadership’s BPO roots in the Philippines
*Savings vary by role, experience and team structure.
A massive business economy
The US is one of the world's largest business markets, with millions of employer businesses operating across professional services, finance, technology, healthcare, retail, manufacturing and other industries.
That scale comes with equally massive operational demands, creating more work for businesses to manage every day.
- Employer establishments
- 8.0M
- US GDP
- $30T
- US residents
- 341.8M
- Civilian labour force
- 170.8M
A diverse, hub-based economy
The U.S. economy spans major regional hubs with distinct strengths across technology, finance, healthcare, manufacturing, energy, logistics and professional services, creating substantial operational demand around specialist industries.
New York & the Northeast
Finance, professional services & life sciences
New York, Boston and the wider Northeast concentrate financial services, professional services, healthcare and life sciences, creating recurring work across finance, research, data and business operations.
Offshore capacity:
California & the West Coast
Technology, digital & life sciences
California and the wider West Coast remain major centres for technology, digital businesses, life sciences and innovation, creating demand across development, testing, data and technical support.
Offshore capacity:
Texas & the Southwest
Energy, technology & engineering
Texas and the Southwest combine energy, technology, engineering, manufacturing and business services, creating complex workloads across projects, procurement, finance and technical operations.
Offshore capacity:
Midwest
Manufacturing, logistics & industrial operations
The Midwest's manufacturing and logistics base creates recurring work across production, supply chains, procurement, finance and business operations.
Offshore capacity:
Southeast
Healthcare, finance & business services
The Southeast combines healthcare, financial services, professional services and business operations across major regional centres, creating demand for administrative, financial, customer and operational support.
Offshore capacity:
Mountain West
Technology, energy & engineering
The Mountain West combines technology, energy, engineering and advanced industry, creating demand for technical, project and operational support around specialist teams.
Offshore capacity:
Millions of new jobs are coming
The U.S. economy continues to add jobs across healthcare, technology, professional services, finance, manufacturing and other specialist industries.
5.2M
Additional U.S. jobs projected through 2034
- Projected growth in computer & mathematical occupations
- 10.1%
- Projected growth in healthcare & social assistance
- 8.4%
- Projected growth in business & financial operations
- 5.2%
2024–2034 projections · U.S. Bureau of Labor Statistics
When local capacity isn’t enough
Workload
Take recurring work off your core team
Growing customers, projects and transactions create more administrative and operational work. Offshore professionals can take ownership of defined workloads that don’t require U.S. presence or specialist judgement.
Focus
Keep specialists focused
Move administration, reporting, documentation, data and coordination away from specialists so they can focus on technical, strategic and client-facing work.
Capability
Add the support you need
Build dedicated Philippines-based support across finance, technology, customer operations, administration and technical functions without hiring every role locally.
Growth
Scale support as you grow
Start with one defined role and add offshore capacity as customers, projects, products and workloads grow.
How U.S. teams are cutting costs
Businesses using Philippines-based teams have reported lower operating costs, expanded support capacity and greater flexibility around customer, technical and operational work.
Customer Support
60%
Lower customer-support costs
A major U.S. home-fitness retailer piloted a Philippines-based customer-support team, ramping 50 associates in five weeks before expanding the program to 200 associates. The client reported 60% cost savings compared with its other support teams.
Logistics
63%
Lower onboarding-support costs
A national logistics leader moved onboarding assistance to the Philippines, reducing operating costs by 63% while maintaining an 88% QA score and reducing transfers back to internal teams from approximately 15% to under 2%.
Retail & Customer Operations
54%
Cost savings
A global retailer transitioned customer-support operations from the U.S. to the Philippines, reporting 54% cost savings while scaling support from 107 to 1,103 agents during a major retail promotion.
Figures are based on published client and provider case studies. Results vary by business, role, experience, workload and team structure.
Case study: Customer support
50 associates, 60% lower costs
A major U.S.-based home-fitness retailer was facing customer-support demand surges and growing wait times, particularly ahead of the holiday season.
The company piloted a Philippines-based customer-support team, starting with 50 associates across chat, email and voice. The team ramped within five weeks and eventually grew to 200 associates.
The principle is simple: separate recurring customer-support work from responsibilities that need to remain with the U.S. team, then build dedicated offshore capability around the defined workload.
See the full case study- Lower customer-support costs
- 60%
- To ramp the initial Philippines-based team
- 5 weeks
- Year-round offshore support team
- 200 associates
Getting started
Start building capacity today
-
Step 1: Find the work
Look for recurring work that is creating backlogs, slowing your team down or taking valuable time away from higher-value responsibilities.
Explore the 10 Most Common Offshore Roles → -
Step 2: Define what stays local
Separate repeatable, systemised work from responsibilities that require local judgement, professional accountability, physical presence or specialist expertise.
Use the Keep Local vs Offshore Checklist → -
Step 3: Start with one role
Begin with one clearly defined role that solves a real workload problem. Expand the team as your workload changes.
Explore Offshore Roles by Function →
Local vs offshore
What should stay with your U.S. team?
Offshore staffing works best when U.S. businesses separate local responsibilities from repeatable support work. Keep responsibilities that require U.S. presence, professional accountability, local relationships or specialist judgement with your U.S. team.
Keep local
- Leadership & Commercial Decisions
- Strategy, management, pricing and negotiations
- U.S. Client & Stakeholder Relationships
- Key meetings, account management, partnerships and local stakeholder engagement
- Professional Accountability
- Advice, sign-off, regulated responsibilities and clinical decisions
- Specialist & Technical Judgement
- Engineering decisions, architecture, technical leadership and advisory work
- U.S.-Based & On-Site Responsibilities
- Site inspections, physical operations, local compliance and on-site coordination
Build offshore
- Administration & Information Management
- Data entry, documentation, record updates and scheduling
- Financial & Transaction Processing
- Bookkeeping, reconciliations, invoice processing and accounts administration
- Project & Workflow Coordination
- Follow-up, reporting preparation, document control and task coordination
- Technical Production Support
- CAD drafting, data preparation, QA and technical documentation
- Customer & Back-Office Support
- CRM updates, customer support, research and order processing
Industries we support in the United States
Build dedicated offshore capacity around the operational, administrative, and specialist work behind your industry.
- Accounting & BookkeepingSupport bookkeeping, accounts, payroll and financial administration.Explore Accounting & Bookkeeping →
- Amazon FBASupport the recurring operations behind your Amazon FBA business.Explore Amazon FBA →
- E-Commerce & RetailAdd support across e-commerce operations, administration and customer service.Explore E-Commerce & Retail →
- EducationBuild support around education administration and day-to-day operations.Explore Education →
- Energy & UtilitiesAdd dedicated support across administrative and operational functions.Explore Energy & Utilities →
- Engineering & ConstructionExtend technical teams with drafting, documentation, estimating and project support.Explore Engineering & Construction →
- FinanceSupport financial operations, administration, reporting and back-office workflows.Explore Finance →
- HealthcareBuild non-clinical support across administration, scheduling and documentation.Explore Healthcare →
- InsuranceSupport claims, policy administration, customer service and back-office processes.Explore Insurance →
- LegalExtend legal teams with paralegal, administration, documentation and research support.Explore Legal →
- ManufacturingAdd support across administration, documentation, production and operational workflows.Explore Manufacturing →
- NDISSupport administration, scheduling, documentation and other operational functions.Explore NDIS →
- PharmaceuticalAdd dedicated support around administration, documentation and operational processes.Explore Pharmaceutical →
- Real EstateSupport property administration, listings, leasing and transaction coordination.Explore Real Estate →
- Registered Training OrganisationsSupport administration, documentation, learner services and operational workflows.Explore RTO Support →
- TelecommunicationsExtend telecommunications teams with customer, technical and administrative support.Explore Telecommunications →
- Travel & HospitalitySupport bookings, administration, customer service and recurring operational work.Explore Travel & Hospitality →
Popular roles in the United States
Build dedicated offshore capacity around the roles that keep your U.S. business moving, from administration and finance to technical, customer and operational support.
- Virtual Assistants & AdminAdministrative, executive and back-office supportExplore All VA & Admin Roles →
- Accounting & FinanceBookkeeping, accounts and financial supportExplore All Accounting & Finance Roles →
- Legal SupportParalegal, legal administration and research supportExplore All Legal Support Roles →
- Customer Support & VoiceCustomer service, phone and contact centre supportExplore All Customer Support Roles →
- Digital Marketing & CreativeSEO, content, social media and creative supportExplore All Marketing & Creative Roles →
- IT & TechnicalIT support, helpdesk and technical functionsExplore All IT & Technical Roles →
- Real Estate ServicesProperty administration, leasing and transaction supportExplore All Real Estate Roles →
- Engineering & ArchitectureDrafting, CAD, BIM and technical supportExplore All Engineering & Architecture Roles →
- AI-Powered WorkforceAI-enabled support for recurring business workflowsExplore All AI Workforce Roles →
- Healthcare & MedicalHealthcare administration, scheduling and non-clinical supportExplore All Healthcare Roles →
- Sales & Lead GenerationLead generation, appointment setting and sales supportExplore All Sales Roles →
- Operations & Project SupportProject coordination, operations and administrative supportExplore All Operations Roles →
- Telecommunications SupportCustomer, technical and administrative telecommunications supportExplore All Telecommunications Roles →
- Data & ReportingData entry, reporting, research and business intelligence supportExplore All Data & Reporting Roles →
Why businesses choose Offshore 24/7
You build the team. Offshore 24/7 handles the recruitment and infrastructure behind it, so your business can focus on the people and work that matter.
Established BPO experience
Founded in 2021, building on leadership experience in Philippine BPO operations dating back to 2008.
Dedicated professionals
Your professionals work exclusively for your business and integrate into your systems, processes and communication channels.
Recruitment built around your needs
Recruitment is shaped around the specific role, skills, experience and responsibilities your business requires.
End-to-end offshore infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support are handled behind your offshore team.
U.S.-ready operations
Dedicated professionals can work schedules built around U.S. business requirements, with working hours and collaboration structured around the role.
Built for cross-border teams
Build dedicated support around U.S. businesses operating across locations, systems and time zones, with professionals working inside your established workflows and communication channels.
Cost-efficient team building
Offshore 24/7 markets savings of up to 70% compared with local hiring, depending on role, experience and team structure.
Company marketing claim. Actual savings vary by role, experience, working hours and team structure.
Built for long-term teams
Structured recruitment, onboarding and ongoing support help businesses build stable offshore teams rather than fill short-term vacancies.
Our process
We set it up. You run it.
Building an offshore team doesn't mean building an offshore operation yourself. Offshore 24/7 handles recruitment, infrastructure and operational support behind your team.
Step 1: We define what you need
Understand the workload, responsibilities, skills, systems and working hours required.
Step 2: We find the right people
Source, screen and shortlist qualified Philippines-based professionals against your requirements.
Step 3: You pre-vet the candidates
Review qualified candidates and retain the final say in who joins your team.
Step 4: We build the infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support.
Step 5: We help your team integrate
Your professional works exclusively for your business inside your systems, processes and communication channels.
Step 6: We help you grow
Add new roles and expand the offshore team as workload and business needs grow.
No need to build your own offshore infrastructure.
We handle recruitment, employment, HR, payroll, IT and the operational setup behind your team, so you can focus on the work that matters to your business.
Estimate your savings
See what your business could save
Compare the cost of hiring locally with building a dedicated offshore team through Offshore 24/7.
Select the roles you need, choose your team size and enter your requirements to estimate what your offshore team could cost and how much you could potentially save compared with local hiring.
Build your team
Choose a role, set the number of professionals you need and compare your estimated local staffing cost with an offshore team.
- Local staffing cost
- Estimated cost of hiring locally
- —
- Offshore team cost
- Estimated cost of building your dedicated Philippines-based team
- —
- Potential difference
- Estimated difference between the two staffing models
- —
Estimates are indicative only. Actual costs vary by role, experience, working hours, responsibilities and team structure.
Want an exact quote?
Get a tailored staffing estimate based on the roles, experience and team structure your business needs.
Book My FREE Strategy SessionAsked by U.S. businesses
Frequently asked questions
What is offshore staffing?
Offshore staffing is a workforce model where a U.S. business works with dedicated professionals based in another country. Those professionals can be integrated into the business's existing systems, processes and team around clearly defined responsibilities.
Why are U.S. businesses using offshore staffing?
Businesses use offshore staffing for different reasons, including growing workloads, difficulty finding suitable local talent, staffing costs and the need to support specialist teams without creating every new role locally.
It can be particularly useful when clearly defined work can be performed remotely while local teams retain responsibilities requiring U.S. presence, specialist expertise or professional accountability.
What roles can U.S. businesses offshore?
Common roles include accounting and bookkeeping, administration, professional services, engineering support, construction and property administration, healthcare administration, finance, insurance, IT, digital, manufacturing, e-commerce, sales and customer support.
The right role depends on the responsibilities, systems and level of local involvement required.
Is offshore staffing the same as outsourcing?
Not necessarily.
Traditional outsourcing often involves handing an entire function or process to an external provider.
Dedicated offshore staffing gives the U.S. business more direct involvement in the people and their work. The professional can work exclusively for the business, use its systems and processes, communicate directly with the local team and take ownership of defined responsibilities.
Will my offshore professional work exclusively for my business?
Yes. Offshore 24/7's dedicated staffing model is designed around professionals who work exclusively for your business and integrate into your workflows, systems and communication channels.
Can offshore staff work U.S. business hours?
Yes. Philippines-based professionals can work schedules designed around U.S. business requirements, including substantial overlap with U.S. working hours.
The exact schedule depends on the role, time zone, collaboration requirements and level of real-time communication needed.
How much does offshore staffing cost?
Cost depends on the role, experience level, skills, working hours and responsibilities required.
There is no single offshore staffing rate for every position. Use the Offshore Staffing Calculator to estimate your potential staffing costs and savings.
Is offshore staffing suitable for sensitive or regulated work?
It can be, but responsibilities need to be carefully defined.
Functions such as administration, documentation, scheduling, data processing, research support, bookkeeping, customer support and reporting preparation may be suitable depending on the business and regulatory requirements.
Responsibilities involving professional licensing, clinical judgement, regulated decision-making, legal advice or other restricted activities should remain with appropriately qualified and authorised professionals.
U.S. businesses should also assess applicable legal, contractual, regulatory, privacy and security requirements before providing an offshore team with access to sensitive information.
Not sure where to start?
Tell us what’s piling up, and we’ll help you define the right role and find the right offshore professional to take it on.
Book My FREE Strategy SessionGet Started With Confidence
When your platform is secure and your risk is managed, you can scale your marketing with total confidence. Offshore 24/7 secures that capital protection for you.
Michael C.
Web Dev
Karen P.
Real Estate VA
Ranilyn G.
Property Manager
Mary D.
Auditor & Accountant
What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
Apartments Plus & The Property Business
"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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