Offshore staffing for Sydney businesses Extra capacity for Sydney’s leading teams
As Australia’s financial and business capital, Sydney’s high-value businesses can add offshore capacity without adding every role to the local payroll. Build Philippines-based teams for finance, legal, property, customer operations and executive support while keeping core expertise close to your clients.
- Australian businesses supported
- 100+
- Australian businesses supported
- Professionals placed
- 200+
- Professionals placed
- Savings versus local hiring
- Up to 70%
- savings vs local hiring*
- Leadership’s BPO roots in the Philippines
- 2008
- Leadership’s BPO roots in the Philippines
*Savings vary by role, experience and team structure.
A competitive talent market
Sydney has one of Australia's largest and most diverse business economies, but access to the right people remains an important consideration for businesses looking to grow.
Attracting and retaining appropriately skilled staff can be challenging, while the cost of adding to the local team continues to put pressure on business margins.
- Registered Sydney businesses
- 646,689
- Sydney GRP
- $560B
- Sydney residents
- 5.64M
- Local labour force
- 3.22M
Financial and business capital
Sydney brings together major business, technology, healthcare and research centres across the city. Each has its own mix of businesses and the operational work that keeps those teams moving.
CBD & Barangaroo
Finance & professional services
Sydney’s CBD and Barangaroo are home to major financial, corporate and professional-services businesses. These teams rely on finance, administration, data, reporting and operational support to keep work moving.
Offshore capacity:
Tech Central
Technology & innovation
Tech Central brings together technology, fintech, startups, research and creative businesses. Growing teams need support across development, testing, customer operations and digital work.
Offshore capacity:
North Sydney
Technology & professional services
North Sydney is home to technology companies, professional-services firms and corporate teams that need support across finance, administration, IT and day-to-day operations.
Offshore capacity:
Macquarie Park
Technology, healthcare & research
Macquarie Park brings together technology, healthcare, research and corporate businesses. The work around these teams includes data, administration, technical support and business operations.
Offshore capacity:
Parramatta & Western Sydney
Professional services, healthcare & construction
Parramatta and Western Sydney are growing business centres across healthcare, professional services, property and construction. These businesses need support across finance, administration, customer service and project coordination.
Offshore capacity:
Westmead
Healthcare, education & research
Westmead brings together hospitals, universities, research organisations and health businesses. Non-clinical teams need support with administration, scheduling, documentation and data.
Offshore capacity:
Local talent can’t keep up
Sydney is creating jobs faster than businesses can fill them, especially across finance, technology, professional services and other knowledge industries.
200,000
New jobs targeted in the City of Sydney (by 2036)
- Of new jobs expected in knowledge and innovation industries City of Sydney
- 70%
- NSW businesses struggling to find workers Business NSW, 2026
- 3 in 4
- Jobs in finance and financial services City of Sydney
- 125,000
Four ways to protect your team
Sydney’s finance, professional-services and technology businesses need more than specialists. Behind every specialist team is the finance, administration, data, documentation, customer support and operational work that keeps the business moving.
Support
Take recurring work off the local team
Finance, administration, reporting, documentation, customer support and data work can be assigned to dedicated offshore professionals.
Coverage
Put dedicated people behind essential functions
Build support around finance, technology, customer operations, digital work and administration without adding every role locally.
Continuity
Keep the work moving every day
Dedicated offshore professionals can own defined processes and recurring workloads inside your existing systems and workflows.
Expansion
Add people without rebuilding the team
Start with one role or function, then expand offshore capacity as new clients, projects and operational requirements emerge.
Real results from Sydney businesses
Documented case studies show how Sydney businesses are using offshore teams to reduce costs, expand capacity and support growth.
Accounting
65%
lower cost per client
A 12-person Sydney accounting practice added two Philippines-based bookkeepers to handle defined bookkeeping work, clearing a growing administrative backlog within 60 days while reducing cost per client by 65%.
Technology
150%
revenue growth
Sydney software company Smart Central outsourced customer support, technical writing, design and development roles to professionals in the Philippines as it expanded, reporting 150% revenue growth.
E-commerce
60
Philippines-based professionals
Sydney-based Pet Circle grew from four offshore employees to 60 Philippines-based professionals across customer service, digital marketing, IT development and finance.
Healthcare
200%
reported ROI
A Sydney allied health clinic added an offshore medical receptionist to support its clinical team. The full cost of the role was recovered within six weeks, representing a reported 200% ROI.
Figures are based on documented Sydney business case studies published by Offshore 24/7. Results vary by role, business, responsibilities and team structure.
Case study: Accounting
How 2 bookkeepers cleared the backlog in 60 days
A 12-person Sydney accounting practice needed additional bookkeeping capacity without simply expanding its local headcount.
Two Philippines-based bookkeepers took on defined bookkeeping responsibilities, giving the practice room to work through its growing backlog while the Sydney team continued focusing on its existing client-facing responsibilities.
See the full case study- Lower cost per client
- 65%
- To clear the growing administrative backlog
- 60 days
- Dedicated Philippines-based professionals
- 2 bookkeepers
Sydney businesses are creating room to grow
Technology & Product
50% faster development
Sydney-based My Muscle Chef increased development velocity by 50% after building an offshore development team, while clearing 70% of its development backlog within six months.
Technology & Product
70% of backlog cleared
My Muscle Chef used offshore developers across its technology team to tackle legacy technology work and increase development capacity.
Technology & IT Services
1 additional local hire
Sydney-based Platinum Technology added an offshore procurement officer who reduced leadership workload and allowed the business to redirect savings into another local hire.
IT Services
50% of local salary cost
A Sydney-based IT services provider used offshore staffing to support rapid growth while controlling employment costs, with the reported full cost of an offshore staff member at around half the salary-only cost of a Sydney-based resource.
Getting started
Your first hire in three steps
You don't need to build an offshore team all at once. Start with one workload that needs more capacity, then take it from there.
-
Step 1: Find the work that needs more capacity
Look for recurring work creating backlogs, slowing your team down or pulling time away from higher-value responsibilities.
-
Step 2: Define offshore expectations clearly
Separate recurring, systemised work from responsibilities requiring local judgement, professional accountability or on-the-ground expertise.
-
Step 3: Get started with one role
Start with a Bookkeeper, Accounts Officer, Customer Support Specialist, Administrative Assistant or another role that solves a clear capacity problem.
Local vs offshore
Judgement stays local. Routine goes offshore.
Keep local work that requires presence, professional judgement, client relationships or specialist expertise.
Keep local
- Leadership & Commercial Decisions
- Strategy, management, business development and partnerships
- Client & Stakeholder Relationships
- Key meetings, negotiations, account management and local stakeholder engagement
- Professional Accountability
- Advisory, professional sign-off, regulated responsibilities and compliance decisions
- Specialist & Technical Decisions
- Product strategy, architecture decisions, technical leadership and engineering decisions
- Clinical & On-Site Responsibilities
- Clinical judgement, patient care, inspections, site work and physical operations
Build offshore
- Repeatable Work
- Administration, data processing, record updates and scheduling
- Process-Driven Work
- Transaction processing, reconciliations, claims processing and policy administration
- Coordination Work
- Project coordination, follow-up, reporting preparation and document control
- Production Support
- Development, QA, data preparation, content production and technical documentation
- Back-Office Support
- Customer support, CRM updates, research, order processing and documentation
Industries we support in Sydney
Build dedicated offshore capacity around the operational, administrative, and specialist work behind your industry.
- Accounting & BookkeepingSupport bookkeeping, accounts, payroll and financial administration.Explore Accounting & Bookkeeping →
- Amazon FBASupport the recurring operations behind your Amazon FBA business.Explore Amazon FBA →
- E-Commerce & RetailAdd support across e-commerce operations, administration and customer service.Explore E-Commerce & Retail →
- EducationBuild support around education administration and day-to-day operations.Explore Education →
- Energy & UtilitiesAdd dedicated support across administrative and operational functions.Explore Energy & Utilities →
- Engineering & ConstructionExtend technical teams with drafting, documentation, estimating and project support.Explore Engineering & Construction →
- FinanceSupport financial operations, administration, reporting and back-office workflows.Explore Finance →
- HealthcareBuild non-clinical support across administration, scheduling and documentation.Explore Healthcare →
- InsuranceSupport claims, policy administration, customer service and back-office processes.Explore Insurance →
- LegalExtend legal teams with paralegal, administration, documentation and research support.Explore Legal →
- ManufacturingAdd support across administration, documentation, production and operational workflows.Explore Manufacturing →
- NDISSupport administration, scheduling, documentation and other operational functions.Explore NDIS →
- PharmaceuticalAdd dedicated support around administration, documentation and operational processes.Explore Pharmaceutical →
- Real EstateSupport property administration, listings, leasing and transaction coordination.Explore Real Estate →
- Registered Training OrganisationsSupport administration, documentation, learner services and operational workflows.Explore RTO Support →
- TelecommunicationsExtend telecommunications teams with customer, technical and administrative support.Explore Telecommunications →
- Travel & HospitalitySupport bookings, administration, customer service and recurring operational work.Explore Travel & Hospitality →
Popular roles in Sydney
Build dedicated offshore capacity around the roles that keep your Sydney business moving, from administration and finance to technical, customer and operational support.
- Virtual Assistants & AdminAdministrative, executive and back-office supportExplore All VA & Admin Roles →
- Accounting & FinanceBookkeeping, accounts and financial supportExplore All Accounting & Finance Roles →
- Legal SupportParalegal, legal administration and research supportExplore All Legal Support Roles →
- Customer Support & VoiceCustomer service, phone and contact centre supportExplore All Customer Support Roles →
- Digital Marketing & CreativeSEO, content, social media and creative supportExplore All Marketing & Creative Roles →
- IT & TechnicalIT support, helpdesk and technical functionsExplore All IT & Technical Roles →
- Real Estate ServicesProperty administration, leasing and transaction supportExplore All Real Estate Roles →
- Engineering & ArchitectureDrafting, CAD, BIM and technical supportExplore All Engineering & Architecture Roles →
- AI-Powered WorkforceAI-enabled support for recurring business workflowsExplore All AI Workforce Roles →
- Healthcare & MedicalHealthcare administration, scheduling and non-clinical supportExplore All Healthcare Roles →
- Sales & Lead GenerationLead generation, appointment setting and sales supportExplore All Sales Roles →
- Operations & Project SupportProject coordination, operations and administrative supportExplore All Operations Roles →
- Telecommunications SupportCustomer, technical and administrative telecommunications supportExplore All Telecommunications Roles →
- Data & ReportingData entry, reporting, research and business intelligence supportExplore All Data & Reporting Roles →
Why businesses choose Offshore 24/7
You build the team. Offshore 24/7 handles the recruitment and infrastructure behind it, so your business can focus on the people and work that matter.
Established BPO experience
Founded in 2021, building on leadership experience in Philippine BPO operations dating back to 2008.
Dedicated professionals
Your professionals work exclusively for your business and integrate into your systems, processes and communication channels.
Recruitment built around your needs
Recruitment is shaped around the specific role, skills and experience your business requires.
End-to-end infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support are handled behind your offshore team.
Australian-led. Philippines-based.
The Australian team is based in Melbourne, with offshore operations in Clark, Philippines.
English-speaking professionals
Access an English-speaking talent pool across finance, administration, customer support, technology and other functions.
Cost-efficient team building
Offshore 24/7 markets savings of up to 70% compared with local hiring, depending on role, experience and team structure.
Built for long-term teams
Structured recruitment, onboarding and ongoing support help businesses build stable offshore teams rather than fill short-term vacancies.
You call the shots, we handle the logistics
Building an offshore team doesn’t mean building an offshore operation yourself. Offshore 24/7 handles the recruitment, infrastructure and operational support behind your team.
Step 1: We define what you need
Understand the workload, role, responsibilities, skills, systems and working hours required.
Step 2: We find the right people
Source, screen and shortlist qualified Philippines-based professionals against your requirements.
Step 3: You pre-vet the candidates
Review qualified candidates and retain the final say in who joins your team.
Step 4: We build the infrastructure
Employment, HR, payroll, compliance, IT, facilities and ongoing operational support.
Step 5: We help your team integrate
Your professional works exclusively for your business inside your systems and workflows.
Step 6: We help you scale
Add new roles and expand the offshore team as workload and business needs grow.
No need to build your own offshore infrastructure.
We handle recruitment, employment, HR, payroll, IT and the operational setup behind your team, so you can focus on the work that matters to your business.
See what your business could save
Compare the cost of hiring locally with building a dedicated offshore team through Offshore 24/7.
Select the roles you need, choose your team size and enter your requirements to estimate what your offshore team could cost and how much you could potentially save compared with local hiring.
Build your team
Choose a role, set the number of professionals you need and compare your estimated local staffing cost with an offshore team.
- Local staffing cost
- Estimated cost of hiring locally
- —
- Offshore team cost
- Estimated cost of building your dedicated Philippines-based team
- —
- Potential difference
- Estimated difference between the two staffing models
- —
Estimates are indicative only. Actual costs vary by role, experience, working hours, responsibilities and team structure.
Want an exact quote?
Get a tailored staffing estimate based on the roles, experience and team structure your business needs.
Book My FREE Strategy SessionFrequently asked questions
How much does offshore staffing cost for a Sydney business?
The cost depends on the role, experience level, working hours and skills required. Offshore 24/7 provides role-specific staffing rather than applying one standard rate across every position.
What roles can Sydney businesses offshore?
Sydney businesses can build dedicated offshore teams across accounting and bookkeeping, administration, customer support, finance, sales support, data management, digital operations, IT and other defined support functions.
Can offshore staff work Sydney business hours?
Yes. Sydney and the Philippines have a relatively small time difference, although the exact difference changes during Australian daylight saving. This provides substantial working-hour overlap for meetings, collaboration, handovers and day-to-day communication.
Will my offshore professional work exclusively for my business?
Yes. Offshore 24/7's dedicated staffing model is designed for professionals who work exclusively for your business and integrate into your systems, processes and workflows.
How does Offshore 24/7 find the right people for a Sydney business?
Offshore 24/7 sources, screens and shortlists professionals based on the specific role, skills, experience and responsibilities required. You then review qualified candidates and choose who joins your team.
Who manages HR, payroll and the offshore employment setup?
Offshore 24/7 manages the infrastructure supporting your offshore team, including recruitment, employment, HR, payroll, compliance, IT, facilities and ongoing operational support.
Can I start with just one offshore employee?
Yes. You can start with the specific role or capacity you need and expand your offshore team as your workload, functions or business requirements change.
Does Offshore 24/7 have a team in Sydney?
Offshore 24/7's Australian team is based in Melbourne, with its offshore operation in Clark, Philippines. Sydney businesses therefore work with an Australian-based team while dedicated offshore professionals operate from the Philippines.
Is offshore staffing suitable for Sydney's finance, professional services, legal and healthcare businesses?
It can be suitable for clearly defined support functions. Offshore staffing should not replace responsibilities requiring local professional accountability, clinical judgment, regulated decision-making or other authorised responsibilities.
How do Sydney businesses handle privacy and sensitive information with an offshore team?
Requirements depend on the information being handled and the business circumstances. Businesses handling personal information should consider their obligations under Australia's Privacy Act and Australian Privacy Principles when information is disclosed overseas, alongside appropriate access controls, data-handling procedures and security measures.
How quickly can I build an offshore team?
The timeline depends on the roles, experience requirements and number of professionals needed. Offshore 24/7 manages sourcing and shortlisting while you retain the final choice of who joins your team.
Not sure which role fits?
Tell us what's piling up, and we'll help you define the right role and find the right offshore professional to take it on.
Book My FREE Strategy SessionGet Started With Confidence
When your platform is secure and your risk is managed, you can scale your marketing with total confidence. Offshore 24/7 secures that capital protection for you.
Michael C.
Web Dev
Karen P.
Real Estate VA
Ranilyn G.
Property Manager
Mary D.
Auditor & Accountant
What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
Apartments Plus & The Property Business
"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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