Choosing the right outsourcing partner depends on your workforce goals. Businesses need to understand whether they need a provider to manage customer experience operations on their behalf or a partner that helps them build dedicated offshore teams.

Teleperformance is one of the world’s largest customer experience outsourcing providers, supporting businesses through contact centre operations, customer support, technical services, and digital solutions. However, many organisations now explore alternatives that offer greater control over hiring, team structure, and daily operations.

This guide compares the leading Teleperformance alternatives for 2026, including enterprise CX outsourcing providers and dedicated offshore staffing companies. Each provider is evaluated based on workforce model, recruitment capability, workforce support, scalability, and business fit to help you identify the right partner for your operational needs.

Why Compare Teleperformance Alternatives?

Teleperformance is a strong option for businesses seeking managed customer experience outsourcing, contact centre operations, and large-scale customer support delivery. Its global infrastructure, multilingual capabilities, and operational expertise make it suitable for organisations that need a provider to manage customer interactions at scale.

However, businesses have different workforce requirements depending on their growth stage, operational goals, and preferred level of control. Some organisations need a partner to oversee customer experience functions, while others want dedicated offshore employees who become part of their internal team.

Businesses often explore Teleperformance alternatives when they need:

• Dedicated offshore employees who work as an extension of their internal team
• Greater control over hiring decisions, workflows, and team management
• Access to specialised talent beyond traditional customer support roles
• Flexible workforce models that support long-term growth
• Offshore teams integrated with existing systems and processes
• A partner that supports expansion across multiple business functions

The key difference comes down to the workforce model.

Traditional BPO providers manage service delivery, customer interactions, and operational performance on behalf of clients. Dedicated offshore staffing providers help businesses build teams that operate within their existing workflows, management structure, and company culture.

Understanding this difference helps organisations choose the right Teleperformance alternative based on whether they want to outsource a function or build long-term offshore workforce capability.

Teleperformance Alternatives at a Glance

Teleperformance alternatives support different hiring needs, from enterprise customer experience outsourcing and managed BPO services to dedicated offshore teams and long-term workforce partnerships. Use the comparison table below to find the provider that best matches your hiring goals, workforce model, and long-term business needs.

Provider	Best For	Hiring Model	Main Advantage
Offshore 24/7	Long-term remote teams	Dedicated offshore staffing	Full-time employees supported by recruitment and workforce management
Teleperformance	Global customer experience outsourcing	Managed BPO services	Enterprise-scale multilingual customer support and business process outsourcing
Emapta	Custom offshore teams	Dedicated staffing	Tailored workforce solutions with dedicated support
Cloudstaff	Enterprise workforce scaling	Dedicated staffing	Enterprise infrastructure with scalable offshore teams
ConnectOS	Multi-function business support	Workforce solutions	Recruitment and operational support across multiple business functions
Outsourced	Specialist professional talent	Dedicated staffing	Access to highly skilled technical and business professionals
TDCX	Digital-first customer support	Managed BPO services	Technology-focused customer experience with premium brand expertise
Sourcefit	Flexible offshore hiring	Dedicated staffing	Multi-industry recruitment with flexible engagement models
TaskUs	Digital customer experience operations	Managed BPO services	AI-enabled customer experience and trust & safety outsourcing
Concentrix	Enterprise customer experience	Managed BPO services	End-to-end customer experience and digital transformation services
Acquire BPO	Customer support and back-office operations	Managed BPO services	End-to-end business process outsourcing with global delivery capabilities

How We Evaluated These Providers

Choosing an offshore staffing provider involves more than comparing company size, pricing, or brand recognition. The right partner depends on your hiring goals, operational requirements, growth plans, and the level of workforce support your business needs. To provide a fair and objective comparison, we evaluated every provider using the same editorial criteria.

When comparing providers, consider these key factors:

Recruitment Quality
The provider’s ability to source, screen, and match qualified professionals with the skills, experience, and cultural fit your business requires.

Workforce Support
The breadth of support services provided after hiring, including onboarding, HR, payroll, compliance, employee engagement, and ongoing workforce management.

Business Fit
How well the provider’s service model, industry expertise, account management, and delivery approach align with your organisation’s size, hiring priorities, and operational needs.

Scalability
The provider’s ability to support your business as it grows, whether you’re hiring a single specialist or building dedicated offshore teams across multiple functions.

Our assessment is based on publicly available information, published service offerings, and a consistent editorial evaluation framework. Rather than ranking providers solely by company size or market recognition, our goal is to help businesses identify the offshore staffing partner that best aligns with their hiring priorities, operational requirements, and long-term growth strategy.

Top Teleperformance Alternatives Reviewed

Every provider in this guide approaches offshore workforce solutions differently, from managed outsourcing and customer experience delivery to dedicated offshore staffing. The reviews below explain where each provider stands out and which businesses they are best suited for.

1. Offshore 24/7

Overview

For businesses comparing Teleperformance alternatives, Offshore 24/7 provides a dedicated offshore staffing model designed for organisations that want to build internal offshore teams rather than outsource entire customer service functions.

While Teleperformance manages customer experience operations through a traditional BPO model, Offshore 24/7 helps businesses recruit dedicated offshore employees who become integrated members of their internal workforce. This approach gives organisations greater visibility into daily operations, direct collaboration with team members, and more control over workflows and workforce development.

The company supports the full offshore workforce lifecycle, including recruitment, onboarding, HR administration, payroll support, compliance assistance, and ongoing workforce management. This allows businesses to access Philippine talent while maintaining ownership of their offshore operations.

Why Choose Offshore 24/7

• Dedicated offshore employees who operate as an extension of your internal team
• Recruitment support across customer support, administration, finance, marketing, IT, healthcare, sales, and back-office functions
• Direct involvement in team workflows, communication, and performance management
• HR, payroll, compliance, and ongoing workforce support
• Flexible team structures designed around business requirements
• Australian-focused offshore staffing support

Best For

Australian SMEs, professional services firms, healthcare organisations, financial services businesses, e-commerce companies, and growing organisations seeking dedicated offshore employees rather than a fully managed BPO service.

Bottom Line

Offshore 24/7 is a strong option for businesses that want to move beyond traditional outsourcing and build offshore teams that operate as part of their internal organisation. Its dedicated staffing model provides greater control over employees, workflows, and long-term workforce development.

For businesses comparing Teleperformance alternatives, Offshore 24/7 represents the dedicated offshore workforce approach. It is best suited for organisations that want skilled Philippine professionals integrated into their operations while maintaining flexibility and direct team involvement.

2. EMAPTA

Overview

EMAPTA helps businesses build customised offshore teams through dedicated staffing solutions designed around specific operational requirements.

While Teleperformance focuses on managed customer experience outsourcing and large-scale service delivery, EMAPTA supports organisations that want to create dedicated offshore teams integrated into their existing workflows, systems, and business processes.

The company specialises in recruiting professionals across technical, administrative, healthcare, finance, and specialised roles. This approach allows businesses to access offshore talent while maintaining greater control over team structure, employee collaboration, and long-term workforce development.

Why Choose EMAPTA

• Customised offshore team structures based on specific business requirements
• Recruitment support across professional, technical, administrative, and specialised roles
• Dedicated staffing model designed for long-term workforce growth
• HR, payroll, and compliance support for offshore teams
• Experience supporting specialised and knowledge-based functions
• Flexible workforce solutions for businesses scaling offshore operations

Best For

Mid-sized businesses, professional services firms, technology companies, healthcare organisations, and companies seeking customised offshore teams with specialised talent requirements.

Bottom Line

EMAPTA is a strong option for businesses that need a tailored offshore staffing approach rather than a traditional managed BPO solution. Its focus on specialised talent and customised team structures makes it suitable for organisations that want offshore professionals integrated into their operations.

For businesses comparing Teleperformance alternatives, EMAPTA represents the custom offshore team model. Companies looking to build specialised offshore departments while maintaining greater control over workforce structure and daily operations may find EMAPTA a strong fit.

3. Cloudstaff

Overview

Cloudstaff helps businesses build dedicated offshore teams across customer support, finance, accounting, IT, engineering, administration, and professional services.

While Teleperformance focuses on managed customer experience outsourcing and large-scale service delivery, Cloudstaff provides a dedicated offshore workforce model that allows organisations to build teams aligned with their internal processes and workflows.

The company combines recruitment capability, offshore infrastructure, and workforce support to help businesses expand distributed teams while maintaining greater visibility into team performance, communication, and daily operations.

Why Choose Cloudstaff

• Established offshore staffing infrastructure for growing and enterprise organisations
• Recruitment capabilities across technical, professional, administrative, and customer-facing roles
• Dedicated offshore teams aligned with client business operations
• Support for multi-department workforce expansion
• Experience supporting complex offshore hiring requirements
• Operational infrastructure designed for long-term offshore growth

Best For

Mid-sized businesses, enterprise organisations, technology companies, and companies planning larger offshore workforce programs that require established recruitment capability and operational support.

Bottom Line

Cloudstaff is a strong option for businesses that need the scale and infrastructure to build larger offshore teams without moving into a fully managed BPO model. Its recruitment capabilities and workforce support services make it suitable for organisations expanding across multiple departments.

For businesses comparing Teleperformance alternatives, Cloudstaff represents the offshore workforce expansion model. Companies that want established offshore infrastructure while maintaining greater involvement in team structure and operations may find Cloudstaff a strong fit.

4. ConnectOS

Overview

ConnectOS provides flexible offshore staffing solutions for businesses that want to expand their workforce across customer support, finance, administration, technology, and operational functions.

While Teleperformance focuses on managed customer experience outsourcing and contact centre operations, ConnectOS supports organisations that want greater flexibility in building offshore teams. Its approach allows businesses to access offshore professionals while maintaining more involvement in team structure, hiring, and daily operations.

The company supports businesses across multiple departments, making it a practical option for organisations that need adaptable workforce solutions as their operational requirements change.

Why Choose ConnectOS

• Flexible offshore staffing solutions across multiple business functions
• Recruitment support for customer support, finance, administration, technology, and operational roles
• Dedicated team structures designed around business requirements
• Access to offshore professionals beyond traditional customer service functions
• Support for businesses scaling offshore departments over time
• Workforce solutions that adapt as hiring needs evolve

Best For

Growing businesses, professional services firms, and organisations seeking flexible offshore staffing support across multiple departments.

Bottom Line

ConnectOS is a strong option for businesses that want flexibility when building offshore teams. Its multi-function staffing approach makes it suitable for organisations expanding beyond customer support and looking for offshore professionals across different areas of their operations.

For businesses comparing Teleperformance alternatives, ConnectOS represents a flexible workforce model. Companies that want to gradually build offshore capability while maintaining control over team structure, hiring, and daily operations may find ConnectOS a strong fit.

5. Outsourced

Overview

Outsourced helps businesses build dedicated offshore teams in the Philippines by connecting organisations with remote professionals across technical, operational, and customer-facing functions.

While Teleperformance focuses on managed customer experience outsourcing and large-scale service delivery, Outsourced supports a dedicated staffing model that allows businesses to hire professionals who work as an extension of their internal teams.

The company provides recruitment support and workforce solutions designed for organisations that want greater involvement in employee management, team collaboration, and long-term workforce development.

Why Choose Outsourced

• Dedicated offshore employees across professional, technical, and operational roles
• Recruitment support for businesses building remote teams
• Long-term staffing model focused on workforce integration
• Structured processes for hiring and employee management
• Support for organisations scaling offshore operations
• Access to Philippine talent across multiple business functions

Best For

Businesses seeking dedicated offshore professionals, international organisations building remote teams, and companies that want direct collaboration with offshore employees.

Bottom Line

Outsourced is a strong option for businesses that want to move beyond traditional outsourcing and build dedicated offshore teams that integrate with their internal operations. Its staffing model provides greater workforce visibility while allowing businesses to maintain control over daily workflows.

For businesses comparing Teleperformance alternatives, Outsourced represents the dedicated remote workforce model. Companies looking for long-term offshore team development rather than managed customer service delivery may find Outsourced a strong fit.

6. TDCX

Overview

TDCX provides customer experience outsourcing and digital operations solutions for technology companies, digital businesses, and global brands that require specialised customer engagement support.

While Teleperformance offers broad customer experience outsourcing and enterprise-scale contact centre operations, TDCX focuses strongly on digital customer experience, technology-enabled services, and managed support solutions for businesses operating in fast-moving digital environments.

The company supports customer support, technical assistance, digital engagement, content moderation, and other customer experience functions. Its expertise makes it a relevant alternative for organisations that need managed CX delivery rather than dedicated offshore employees.

Why Choose TDCX

• Digital customer experience expertise for technology-driven businesses
• Managed customer support and engagement solutions
• Experience supporting SaaS companies, online platforms, and digital brands
• Content moderation and digital operations capabilities
• Technology-enabled service delivery across multiple markets
• Scalable workforce solutions for customer-facing operations

Best For

Technology companies, SaaS businesses, digital platforms, and global organisations seeking managed customer experience outsourcing with strong digital operations capabilities.

Bottom Line

TDCX is a strong Teleperformance alternative for businesses that need managed customer experience services with a focus on digital operations and specialised support. Its expertise in technology-enabled customer engagement makes it suitable for organisations managing digital products, online platforms, and high-volume customer interactions.

For businesses comparing Teleperformance alternatives, TDCX represents the digital CX outsourcing model. Companies that want a provider to manage customer operations, technical support, and digital engagement may find TDCX a strong fit, while organisations seeking direct control over offshore employees may prefer dedicated staffing providers.

7. Sourcefit

Overview

Sourcefit provides flexible offshore staffing and outsourcing solutions for businesses seeking access to professionals across customer support, technical, creative, administrative, and operational functions.

While Teleperformance focuses on managed customer experience outsourcing and large-scale service delivery, Sourcefit supports a more flexible workforce model that allows businesses to build offshore teams while maintaining greater involvement in team structure and daily operations.

The company works with organisations that need adaptable staffing solutions across multiple departments, making it a relevant option for businesses looking to expand offshore capability beyond traditional customer service functions.

Why Choose Sourcefit

• Flexible offshore staffing and outsourcing models
• Recruitment support across customer support, technical, creative, and administrative roles
• Access to offshore professionals across multiple industries
• Support for businesses expanding teams across different functions
• Workforce solutions designed around changing operational requirements
• Experience supporting international organisations with offshore teams

Best For

Businesses seeking flexible offshore workforce solutions, organisations requiring support across multiple departments, and companies looking for an alternative to traditional large-scale BPO providers.

Bottom Line

Sourcefit is a strong option for businesses that want flexibility between traditional outsourcing and dedicated offshore staffing. Its broad workforce coverage makes it suitable for organisations that need offshore professionals across different areas of their operations.

For businesses comparing Teleperformance alternatives, Sourcefit represents the flexible offshore staffing model. Companies that want access to offshore talent while maintaining greater involvement in team structure and workforce decisions may find Sourcefit a suitable fit.

8. TaskUs

Overview

TaskUs provides digital customer experience outsourcing solutions focused on trust and safety, content moderation, technical support, and customer operations.

While Teleperformance supports broad enterprise customer experience programs across multiple industries, TaskUs specialises in helping technology companies, digital platforms, and fast-growing businesses manage complex customer interactions and digital operations.

The company works with organisations that require specialised support for online communities, digital products, and technology-driven customer experiences. Its managed service model makes it a relevant alternative for businesses seeking outsourced CX operations rather than dedicated offshore employees.

Why Choose TaskUs

• Customer support operations for digital businesses and technology companies
• Trust and safety services for online platforms
• Content moderation capabilities
• Technical support and customer engagement solutions
• Experience supporting high-growth digital organisations
• Managed workforce solutions for complex customer operations

Best For

Technology companies, digital platforms, online marketplaces, and organisations requiring specialised customer experience operations, content moderation, and trust and safety support.

Bottom Line

TaskUs is a strong Teleperformance alternative for businesses that need specialised customer experience outsourcing rather than dedicated offshore teams. Its expertise in digital operations, trust and safety, and content moderation makes it particularly suitable for organisations managing large online communities or digital products.

For businesses comparing Teleperformance alternatives, TaskUs represents the specialised digital CX outsourcing model. Companies seeking managed customer operations with expertise in technology-driven environments may find TaskUs a strong fit, while organisations wanting direct ownership of offshore employees may prefer dedicated staffing providers.

9. Concentrix

Overview

Concentrix is a global customer experience outsourcing provider that helps organisations manage customer interactions, digital operations, technical support, and business process services.

While Teleperformance operates as one of the largest customer experience providers worldwide, Concentrix competes directly through its global delivery network, broad service portfolio, and ability to support complex customer engagement programs across multiple industries.

The company supports businesses through managed service models designed to handle customer support, sales, technical assistance, analytics, and digital operations at enterprise scale.

Why Choose Concentrix

• Global customer experience and business process capabilities
• Large-scale infrastructure supporting enterprise operations
• Customer support solutions across multiple channels and markets
• Technical support and digital operations expertise
• Experience supporting complex multinational organisations
• Managed service delivery for high-volume customer interactions

Best For

Large enterprises, global organisations, and businesses requiring comprehensive customer experience management, multilingual support, and enterprise-scale BPO solutions.

Bottom Line

Concentrix is a strong Teleperformance alternative for organisations seeking enterprise-level customer experience outsourcing with established global infrastructure. Its scale, technology capabilities, and broad service offerings make it suitable for businesses managing complex customer operations across multiple markets.

For businesses comparing Teleperformance alternatives, Concentrix represents the global CX outsourcing model. Companies seeking managed customer experience delivery, extensive operational capabilities, and enterprise support may find Concentrix a strong fit, while organisations looking to build dedicated offshore teams with direct workforce control may prefer staffing-focused providers.

10. Acquire BPO

Overview

Acquire BPO provides customer experience outsourcing and business process solutions for organisations seeking operational support across customer service, finance, accounting, and technology functions.

While Teleperformance focuses on large-scale global customer experience delivery, Acquire BPO offers a more flexible outsourcing model that combines contact centre capabilities with back-office and specialised business support services.

The company supports businesses that need reliable operational delivery while maintaining flexibility across different functions and workforce requirements.

Why Choose Acquire BPO

• Customer experience and contact centre solutions
• Back-office and business process support
• Finance and accounting operations
• Technology and specialised workforce solutions
• Flexible outsourcing models for different business needs
• Experience supporting organisations across multiple industries

Best For

Businesses seeking a combination of customer support outsourcing, operational services, and workforce solutions across multiple business functions.

Bottom Line

Acquire BPO is a strong Teleperformance alternative for organisations that need a flexible outsourcing partner with capabilities beyond traditional customer service. Its combination of contact centre operations, back-office support, and specialised services makes it suitable for businesses seeking operational support across multiple areas.

For businesses comparing Teleperformance alternatives, Acquire BPO represents the flexible BPO model. Companies that want managed service delivery with the ability to support different business functions may find Acquire BPO a strong fit. Businesses seeking dedicated offshore employees with direct workforce control may prefer staffing-focused providers instead.

Which Teleperformance Alternative Is Right for You?

The best Teleperformance alternative depends on your preferred workforce model, operational goals, and the level of control you want over your customer support and offshore teams.

Teleperformance, TDCX, TaskUs, Concentrix, and Acquire BPO are strong options for businesses seeking managed customer experience outsourcing. These providers are designed for organisations that want a partner to oversee customer interactions, service delivery, and operational performance.

However, businesses looking to build long-term offshore capability may prefer dedicated staffing providers that help them hire offshore employees who become part of their internal team, follow existing workflows, and support ongoing business growth.

Use the comparison below to identify the approach that best fits your workforce strategy.

If you need…	Recommended Providers	Why it fits
Dedicated offshore employees integrated into your business	Offshore 24/7	Provides recruitment, onboarding, HR support, payroll assistance, compliance support, and workforce management for businesses building long-term offshore teams.
Digital customer experience outsourcing	TDCX, TaskUs	Provides managed CX operations, digital support capabilities, technical support, content moderation, and specialised customer engagement solutions.
Global enterprise customer support operations	Teleperformance, Concentrix	Designed for organisations requiring large-scale customer service delivery, multilingual support, and established BPO infrastructure.
Flexible BPO and operational support	Acquire BPO	Supports customer experience, back-office operations, finance, accounting, and technology services through flexible outsourcing models.
Custom offshore team structures	EMAPTA	Helps businesses build specialised offshore teams aligned with specific operational requirements and workforce goals.
Large offshore workforce expansion	Cloudstaff	Provides recruitment capacity, offshore infrastructure, and workforce support for organisations scaling larger teams.
Flexible offshore staffing across functions	ConnectOS, Outsourced, Sourcefit	Supports businesses hiring offshore professionals across customer support, administration, technical, and operational roles.

Our Recommendation

Teleperformance remains a strong choice for organisations that need enterprise-scale customer experience outsourcing, multilingual support, and a provider capable of managing complex customer operations across multiple markets. However, the right alternative depends on whether your business wants to outsource responsibility for a function or build an offshore workforce that operates as part of your internal team.

Businesses seeking managed customer experience delivery may find providers such as TDCX, TaskUs, Concentrix, or Acquire BPO better aligned with their operational requirements, while organisations looking for dedicated offshore employees with greater workforce visibility and direct team involvement may benefit from providers such as Offshore 24/7, EMAPTA, Cloudstaff, ConnectOS, Outsourced, or Sourcefit.

Ultimately, the best Teleperformance alternative is the one that matches your preferred workforce model and long-term business strategy. If your priority is outsourcing customer operations at scale, a managed BPO partner may be the right choice. If you want to build offshore capability, maintain greater control, and integrate employees into your organisation, a dedicated staffing model may provide stronger long-term value.

Frequently Asked Questions 

What is the best alternative to Teleperformance?

The best Teleperformance alternative depends on your workforce goals and preferred operating model. Businesses seeking managed customer experience outsourcing may consider providers such as TDCX, TaskUs, Concentrix, or Acquire BPO. Organisations looking to build dedicated offshore teams may consider providers such as Offshore 24/7, EMAPTA, Cloudstaff, and ConnectOS.

Is Offshore 24/7 different from Teleperformance?

Yes. Teleperformance operates primarily as a managed customer experience outsourcing provider, where the company manages customer support operations and service delivery on behalf of clients. Offshore 24/7 focuses on dedicated offshore staffing, helping businesses build teams where employees become an extension of their internal workforce.

What is the difference between Teleperformance and offshore staffing providers?

Teleperformance follows a traditional BPO model where the provider manages processes, customer interactions, and operational performance. Offshore staffing providers help businesses recruit dedicated employees who work directly within their systems, workflows, and management structure.

Which Teleperformance alternative is best for Australian businesses?

Australian businesses often evaluate offshore staffing providers such as Offshore 24/7, EMAPTA, and Cloudstaff because they provide access to Philippine talent while supporting long-term workforce expansion. The right provider depends on hiring requirements, desired level of control, and the type of workforce support needed.

Which Teleperformance alternative is best for customer support outsourcing?

Businesses seeking managed customer support outsourcing may consider providers such as TDCX, TaskUs, Concentrix, and Acquire BPO. These companies typically operate through managed service models designed to handle customer interactions, digital support, and contact centre operations at scale.

Which Teleperformance alternative is best for offshore staffing?

Businesses seeking dedicated offshore employees often consider Offshore 24/7, EMAPTA, Cloudstaff, ConnectOS, Outsourced, and Sourcefit because of their focus on workforce extension, recruitment support, and long-term offshore team development.

Should I choose BPO outsourcing or dedicated offshore staffing?

The right choice depends on how much operational ownership your business wants. BPO outsourcing is often better for organisations that want a provider to manage an entire function and service delivery. Dedicated offshore staffing is better for businesses that want direct control over employees and the ability to build offshore teams as part of their internal operations.

Build Your Offshore Team with Offshore 24/7

For businesses looking beyond traditional BPO outsourcing, Offshore 24/7 helps organisations build dedicated offshore teams that operate as an extension of their internal workforce.

Our approach combines recruitment, dedicated staffing, onboarding, HR administration, payroll support, compliance assistance, and ongoing workforce management to simplify offshore team building.

From customer support and administration to finance, marketing, IT, healthcare, sales, and back-office operations, Offshore 24/7 helps Australian businesses access skilled Philippine professionals who integrate into their workflows and contribute to long-term business growth.