Stanley Black & Decker partnered with Infosys BPM to simplify and standardize critical business functions as the company continued expanding its global manufacturing and industrial operations.
Company
Stanley Black & Decker
Services Provided
Finance Operations
Business Process Management
Reporting and Analytics Support
Shared Services Operations
Process Standardization
Operational Support Services
Industry
Manufacturing and Industrial Products
Locations
Global Operations
Operating Model
Stanley Black & Decker leveraged Infosys BPM to consolidate finance and business support processes into a globally standardized operating structure designed to support rapid growth and operational scalability.
Delivery Structure
Infosys BPM provided business process outsourcing and transformation support, helping centralize administrative functions, standardize workflows, and create scalable support operations across multiple business units and regions. Infosys BPM specializes in global business process management and transformation services delivered through a worldwide network of delivery centers.
Why This Approach
As Stanley Black & Decker expanded globally through organic growth, acquisitions, and market expansion, operational complexity increased significantly.
Different business units often operated using separate processes, reporting structures, and workflows. While effective on a local level, this fragmentation created inefficiencies that became more difficult to manage as the organization grew.
The company needed a more scalable operating model that could support continued expansion while improving visibility, consistency, and efficiency across business functions.
At the same time, leadership wanted internal teams to spend less time managing administrative activities and more time driving manufacturing excellence, product development, and innovation initiatives. Stanley Black & Decker has long emphasized innovation as a core component of its growth strategy, making operational efficiency increasingly important as the business scaled globally.
Success Snapshot
Performance Drivers
- Consolidated finance and business processes
- Established scalable support operations
- Standardized workflows across business units
- Improved reporting and data accessibility
- Centralized administrative functions
- Created a more consistent operating model globally
Outcomes
- Improved process consistency across regions
- Faster reporting cycles
- Better access to business insights
- Increased scalability during growth periods
- Greater focus on manufacturing innovation
- Enhanced operational efficiency
Company Background
Stanley Black & Decker is one of the world’s largest manufacturers of tools, industrial equipment, and engineered solutions. The company operates globally through a portfolio of leading brands serving professional, industrial, and consumer markets. Its extensive operations require coordination across manufacturing facilities, supply chains, finance functions, and business units worldwide.
As the organization continued expanding, maintaining consistency and operational efficiency across multiple regions became increasingly important.
Industry and Operating Context
Global manufacturers frequently face challenges associated with scale.
As organizations expand across markets and business units, support functions such as finance, reporting, procurement, and administrative operations can become fragmented. Multiple systems and inconsistent processes often create inefficiencies, limit visibility, and slow decision-making.
Manufacturing leaders increasingly seek ways to streamline support functions so operational teams can focus on production, product innovation, customer demand, and growth initiatives.
Business process outsourcing and shared services models have become common strategies for achieving these objectives while maintaining flexibility during periods of expansion.
Core Problem
Stanley Black & Decker’s challenge centered on operational complexity.
The company’s continued global growth resulted in varying processes and workflows across different business units. Administrative and support functions required significant resources that could otherwise be directed toward strategic initiatives and manufacturing growth.
Without greater standardization, scaling operations efficiently would become increasingly difficult.
The company needed a solution capable of improving consistency, simplifying operations, and creating a stronger foundation for future expansion.
Offshore Solution
Stanley Black & Decker partnered with Infosys BPM to transform and consolidate finance and business support operations.
The initiative focused on standardizing workflows, centralizing key business processes, and building scalable support capabilities that could support the organization’s growing global footprint.
By consolidating finance and administrative activities into a more structured operating model, the company reduced process fragmentation and improved consistency across business units.
The transformation also enhanced access to reporting and business intelligence, enabling leaders to obtain information more quickly and make more informed operational decisions.
Results
The outsourcing initiative delivered meaningful improvements across operational performance and organizational scalability.
Standardized processes helped create greater consistency across regions and business units, reducing inefficiencies associated with fragmented operations.
Reporting became faster and more accessible, providing leadership with improved visibility into business performance and operational trends.
Most importantly, the streamlined operating model allowed internal teams to dedicate more attention to manufacturing innovation, strategic initiatives, and supporting continued global growth.
Measurable Outcomes
- Improved process consistency globally
- Faster reporting and business insights
- Greater scalability during expansion phases
- Enhanced operational efficiency
- Increased focus on innovation and growth initiatives
Operational Outcomes
- Standardized workflows across business units
- Consolidated finance and support operations
- Improved reporting capabilities
- Reduced administrative complexity
- Stronger organizational alignment
Business Impact
- Supported continued global expansion
- Increased operational agility
- Improved decision-making through better access to data
- Enabled greater focus on manufacturing and product innovation
- Created a scalable foundation for long-term growth
Conclusion
Stanley Black & Decker’s partnership with Infosys BPM highlights how manufacturers can use outsourcing not simply to reduce costs, but to create a stronger operational foundation for growth.
By consolidating finance and business processes, standardizing workflows, and building scalable support operations, the company improved consistency, accelerated reporting, and enhanced visibility across the organization. These improvements allowed leadership teams to spend less time managing administrative complexity and more time focusing on innovation, operational excellence, and global expansion.
The result was a more efficient and scalable business capable of supporting the demands of a growing global manufacturing enterprise.
