Healthcare & Medical Roles.
Your patients deserve a fully staffed team.
Offshore 24/7 helps healthcare providers close the gap between the team they have and the team they need, placing experienced offshore professionals in medical billing, records, scheduling, revenue cycle, and clinical support roles that keep your practice running smoothly.
Average cost saving vs local clinical admin hires
From brief to shortlisted, vetted candidates
The compliance standard all staff are trained to
Healthcare platforms our staff are trained on
The case for offshore healthcare talent
Sustainable care starts with sustainable costs
Running a practice has never been a simple equation. But somewhere in the last few years, the staffing side of it got quietly harder. Clinical wages rose. Administrative turnover spiked. Good billing staff became genuinely difficult to find and expensive to keep once you did. The work didn't get lighter; the cost of doing it did.
This isn't a resourcing failure. It's a structural shift, and it's affecting practices of every size. The answer isn't to absorb the pressure indefinitely, but to build a cost model that doesn't require you to.
Offshore 24/7 works with clinics, hospital groups, and telehealth providers to place experienced support professionals at a cost structure that makes the numbers viable again. Same standards. Same systems. Same output quality, at a fraction of the local overhead. We've navigated this with practices a lot like yours, and we know exactly where the leverage is.
Rise in US healthcare administration wages over the past decade
Bureau of Labor Statistics, 2024
Practices reporting difficulty retaining non-clinical admin staff year on year
MGMA Workforce Survey, 2023
Average cost reduction our clients see on offshore admin placements
Offshore 24/7 client average
Roles we place
The right person for every part of your operation
Behind every well-run practice is a team of specialists most patients never see. Offshore 24/7 places the people who make that possible – vetted professionals across billing, records, coordination, and compliance, ready to work in your systems from day one.
Medical Biller & Coder
ICD-10, CPT, and HCPCS coding; claims submission, denial management, and EOB reconciliation across Medicare, Medicaid, and private payers.
Patient Scheduling Coordinator
Appointment booking, referral management, waitlist coordination, and patient communication across in-person and telehealth care settings.
Medical Records & HIM Specialist
Health information management, EHR data entry, chart auditing, and medical record release in compliance with HIPAA and local privacy regulations.
Telehealth Support Coordinator
Patient onboarding, virtual visit facilitation, technical triage, and post-consultation follow-up for telehealth platforms and digital-first clinics.
Revenue Cycle Manager
End-to-end RCM oversight — charge capture, prior authorisations, AR follow-up, payer contract management, and KPI reporting for multi-site practices.
Clinical Documentation Specialist
Transcription, clinical note review, CDI querying, and documentation accuracy support to ensure complete, compliant, and billable patient records.
Healthcare Admin & Practice Coordinator
Front-desk operations, insurance verification, referral processing, and practice management system support across general practice and specialist settings.
Compliance & Credentialing Coordinator
Provider credentialing, licence tracking, payer enrollment, CAQH maintenance, and compliance monitoring to keep your practice current and audit-ready.
NDIS Roles
Offshore 24/7 also support roles for Australia’s National Disability Insurance Scheme industry (NDIS).
- NDIS Support Coordinators
- NDIS Plan Managers
- NDIS Intake Officers
- NDIS Client Liaison Officers
- NDIS Participant Support Officers
- NDIS Claims & Billing Officers
- NDIS Compliance Officers
- NDIS Documentation Officers
- NDIS Service Booking Officers
- NDIS Quality Assurance Officers
- NDIS Reporting & Audit Officers
- NDIS Risk & Safeguarding Officers
- NDIS Rostering & Scheduling Coordinators
- NDIS Care Plan Administrators
- NDIS Plan Review Specialists
Pharma Roles
We also cover a wide range of specialized pharmaceutical roles, such as:
- Clinical Research Associates
- Clinical Trial Coordinators
- Clinical Data Managers
- Biostatisticians
- Research & Development
- Pharmacovigilance Specialists
- PV Case Processors
- Drug Safety Officers
- Medical Affairs Specialists
- Toxicology Assistants
- Regulatory Affairs Associates
- Compliance Specialists
- Quality Assurance Officers
- Documentation & Records
- Serialization Analysts
- Pharmacist Assistants
How We're Different
Not a job board. Not a temp agency. A staffing partner.
Anyone can send you a CV. We send you someone who's already been tested on work like yours, and stays accountable to the outcome long after the hire is made.
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01
Tested on Tasks, Not Just Screened on Paper
Before any candidate reaches your shortlist, they've completed real billing scenarios, live coding exercises, and EHR workflow tasks specific to your practice type. You see verified output, not self-reported skills.
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02
Matched to Your Regulatory Reality
HIPAA, the Australian Privacy Act, UK Data Security Standards — we match each candidate to your specific compliance framework, payer environment, and specialty. They arrive knowing your world, not learning it on your time.
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03
Inside Your Systems From Day One
Epic, Cerner, Athenahealth, Meditech, Best Practice — your offshore staff work in your actual platforms, follow your internal protocols, and report to your managers. No parallel workflow, no integration overhead.
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04
Patient Data Handled With the Care It Deserves
Every staff member signs a Business Associate Agreement and comprehensive data handling protocols before they ever touch a patient record. PHI protection isn't a policy checkbox — it's a condition of engagement.
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05
Flex When Your Volumes Do
Expand your billing team ahead of a high-volume period. Scale back when things settle. Offshore 24/7 is built for the natural rhythm of healthcare — without the cost and commitment of permanent headcount at every peak.
How It Works
Simple to start. Faster than you'd expect.
Most practices are up and running with an offshore team member within two weeks of first contact. Here's how we get there.
Tell us what you need
Share the role, your EHR, payer mix, specialty, and the experience level that fits your team. The more specific, the better the match.
We shortlist in 48 hours
Two to three candidates, already assessed and matched to your brief — not a stack of résumés for you to sort through.
You pick your person
Meet candidates, review real work samples, and run a short paid trial task. Make a decision you're confident in before anything is signed.
We handle the rest
BAA, contracts, equipment, onboarding. Your new hire is in your systems and working to your protocols — without the administrative lift on your side.
Frequently Asked Questions
About Hiring Offshore Healthcare & Medical Support Staff
What does offshore healthcare staffing actually mean?
It means hiring trained remote professionals who support your practice with billing, scheduling, records, compliance, and admin work while operating inside your systems and workflows.
What types of healthcare businesses usually hire offshore staff?
Clinics, private practices, hospitals, telehealth providers, allied health providers, NDIS organisations, and healthcare groups use offshore staff to manage admin workload and reduce operational costs.
What healthcare roles can be outsourced offshore?
Medical billers, coders, schedulers, medical records specialists, revenue cycle staff, credentialing coordinators, compliance support, and healthcare admin roles.
How much can healthcare providers save with offshore staffing?
Most providers significantly reduce staffing costs while maintaining quality, compliance, and operational coverage.
Will offshore staff work inside our existing systems?
Yes. They work directly in your EHR, billing, scheduling, and practice management systems while following your internal processes.
Is offshore healthcare staffing safe for patient data and operations?
Yes. Staff are trained in healthcare data handling, sign BAAs and NDAs, and operate under strict security protocols designed for protected health information (PHI).
How do you ensure billing and coding accuracy?
Candidates are tested on real billing and coding scenarios before placement, and their work is reviewed against accuracy, compliance, and payer requirements.
What healthcare platforms are your staff trained on?
Common systems include Epic, Cerner, Athenahealth, Meditech, Best Practice, eClinicalWorks, and other practice management platforms depending on your setup.
Do offshore staff work in our timezone?
Yes. We align staff with your working hours, including after-hours coverage, overnight support, and weekend operations if required.
Can offshore staff communicate with patients?
Yes. They can support non-clinical communication such as scheduling, reminders, intake coordination, referrals, and telehealth support.
Will offshore staff reduce or increase workload for my team?
They are designed to reduce workload by handling administrative, billing, and coordination tasks so your clinical and internal teams can focus on higher-value work.
Do I need experience managing offshore staff?
No. We guide onboarding and match you with professionals who can integrate directly into your systems with minimal supervision.
How closely will offshore staff work with my internal team?
They operate as part of your team, reporting to your managers, following your workflows, and collaborating daily within your systems.
How do you handle different healthcare regulations across countries?
We match candidates to your regulatory environment (US, UK, Australia, etc.) so they are already familiar with relevant compliance frameworks.
Can offshore staff support insurance and revenue cycle workflows?
Yes. They commonly handle claims submission, denial management, EOB reconciliation, and revenue cycle support tasks.
Can offshore staff work with my existing billing or admin team?
Yes. They are designed to integrate into existing teams and workflows rather than replace them.
How fast can we hire offshore healthcare staff?
Most clients receive a shortlist within 48 hours and are fully operational within one to two weeks.
What happens if the hire is not the right fit?
We provide a no-fault replacement and rematch you with another vetted candidate quickly at no additional cost.
Get Started With Confidence
When your platform is secure and your risk is managed, you can scale your marketing with total confidence. Offshore 24/7 secures that capital protection for you.
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What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
Apartments Plus & The Property Business
"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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