Claims Processed.
Cash Flow Protected.
Manage claims, invoices, and payment processing more efficiently by bringing in a dedicated Claims & Invoicing Support Officer to handle day-to-day billing tasks so your team spends less time chasing paperwork and more time supporting participants.
From NDIS claims and invoice submissions to payment tracking and follow-ups, our billing professionals keep your process organised, accurate, and moving consistently so payments aren't delayed and records stay up to date.
Trusted by Growing Businesses Worldwide
Healthy cash flow depends on consistent billing
What our Claims & Invoicing Support Officers actually do
Our Claims & Invoicing Support Officers help keep your billing process organised, accurate, and moving consistently so payments aren't delayed and records stay up to date.
Common responsibilities
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Process Claims & Submissions
Processing NDIS claims and invoice submissions so billing moves through accurately and on time.
Prepare & Send Invoices
Preparing and sending participant invoices so billing is timely, accurate, and properly documented.
Track Payment Statuses
Tracking payment statuses and outstanding invoices so nothing slips and balances stay visible.
Match Records to Billing
Matching service records against billing entries so claims and invoices stay accurate and aligned.
Update Billing & Finance Records
Updating billing systems and financial records so your data stays current and reliable.
Follow Up on Unpaid Claims
Following up on rejected or unpaid claims so issues are resolved and payments are recovered.
Maintain Claim Documentation
Maintaining accurate claim documentation so records stay organised and audit-ready throughout.
Support Finance Administration
Supporting day-to-day finance administration so routine billing tasks are handled consistently.
Keep Payment Flow Smooth
Helping your organisation maintain smoother payment flow without overwhelming your internal team.
Your Claims & Invoicing Support Officer works directly inside your NDIS billing platforms, accounting software, and finance systems — helping your organisation maintain smoother payment flow without overwhelming your internal team with billing admin.
Why Businesses Hire Claims & Invoicing Support Officers Offshore
It's not that billing is hard — there's just too much of it
The problem isn't that billing is hard to understand — it's that there is just too much of it. Between the endless claims, invoices, and follow-ups, it's easy to fall behind. We take over that daily workload so nothing gets missed.
Reduce Costs by 40–60%
Reduce invoicing costs with structured offshore support at a fraction of in-house hiring cost.
Cut Billing Admin by 30–50%
Cut billing admin workload so your internal team can focus on participant support and service delivery.
Improve Claim & Invoice Accuracy
Improve claim and invoice accuracy so fewer errors slow down processing or trigger rejections.
Reduce Payment Delays
Reduce delays in payment processing so cash flow stays healthier and more predictable.
Real-Time Billing Records
Keep billing records updated in real time so your financial picture is always current and accurate.
Scale During High-Volume Periods
With a strong talent pool in the Philippines, grow support during high-volume billing periods.
How Offshore 24/7 Makes It Easy
Get started in days, not weeks
We handle sourcing, onboarding, and oversight so your Claims & Invoicing Support Officer integrates smoothly into your systems and starts supporting your billing operations from day one.
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Step 1 — We Audit & Align Experts
We review your billing process, claim workflows, and finance systems to match you with the right support officer.
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Step 2 — We Integrate on Day One
Your support officer is set up inside your billing systems so they can immediately begin processing claims and invoices.
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Step 3 — We Execute with Precision
Claims, invoices, payment tracking, and billing updates are handled in a structured and reliable way.
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Step 4 — We Maintain Total Oversight
We ensure consistent billing support, accuracy, and smooth day-to-day processing as your participant numbers grow. No confusion. No micromanaging. Just consistent execution.
Answers
Frequently Asked Questions About Hiring Offshore Claims & Invoicing Support Officers
What does a Claims & Invoicing Support Officer do?
A Claims & Invoicing Support Officer manages NDIS claims processing, invoice preparation, payment tracking, billing administration, claim follow-ups, and financial record updates to help ensure payments are processed accurately and on time.
How can a Claims & Invoicing Support Officer help an NDIS provider?
They reduce billing administration workload, improve claim accuracy, minimise payment delays, keep financial records updated, and help maintain healthier cash flow across your organisation.
What types of organisations hire Claims & Invoicing Support Officers?
NDIS providers, disability support organisations, home care providers, allied health practices, community service organisations, support coordination businesses, and aged care providers commonly hire billing and claims support professionals.
Can they process NDIS claims?
Yes. They can prepare, submit, monitor, and follow up on NDIS claims while helping ensure supporting documentation and service records align with claim requirements.
Can they manage invoicing and payment tracking?
Absolutely. They can prepare invoices, monitor payment statuses, track outstanding balances, reconcile billing records, and follow up on overdue payments.
How do they help improve cash flow?
By processing claims promptly, monitoring unpaid invoices, resolving billing issues quickly, and maintaining accurate financial records, they help reduce delays between service delivery and payment collection.
Can they assist with rejected or unpaid claims?
Yes. They can investigate claim rejections, identify missing information, update records, coordinate corrections, and resubmit claims when required.
What systems do they typically use?
Many work with NDIS billing platforms, accounting software, CRM systems, care management platforms, invoicing tools, and financial record management systems.
How do they support finance teams?
They handle routine billing administration, claims processing, payment tracking, documentation management, and reporting support, allowing finance teams to focus on higher-level financial management.
Can they maintain billing documentation and records?
Yes. They can organise claim records, maintain invoice documentation, update billing systems, track payment history, and support audit-ready financial record keeping.
Can they support growing NDIS providers?
Absolutely. As participant numbers increase, Claims & Invoicing Support Officers help manage larger billing volumes without placing additional pressure on internal finance or operations teams.
How is performance typically measured?
Performance is often measured through claim processing accuracy, invoice turnaround times, payment collection rates, reduction in rejected claims, billing consistency, and record accuracy.
Can they work alongside existing finance teams?
Yes. They commonly act as an extension of internal finance departments by handling administrative billing tasks while internal teams focus on financial oversight and strategy.
How quickly can a Claims & Invoicing Support Officer get started?
Most organisations can review pre-vetted candidates within 48 hours, with onboarding and integration completed shortly after selection.
When should an NDIS provider hire a Claims & Invoicing Support Officer?
Many providers hire when claims volume increases, invoice processing becomes time-consuming, payment delays impact cash flow, or internal teams spend too much time on billing administration.
What is the difference between a Claims & Invoicing Support Officer and a Bookkeeper?
A Claims & Invoicing Support Officer focuses on NDIS claims, invoice processing, payment tracking, and billing administration. A Bookkeeper manages broader financial activities such as reconciliations, financial reporting, payroll, and general accounting records.
What is the difference between a Claims & Invoicing Support Officer and an Admin Assistant?
An Admin Assistant supports a wide range of operational and administrative tasks. A Claims & Invoicing Support Officer specialises specifically in billing workflows, claims management, invoicing, and payment processing.
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What Our Clients Say About Us
Hundreds of Australian businesses have used Offshore 24/7 to hire offshore staff in the Philippines — from their first virtual assistant to full offshore departments. Here's what they say.
"Working with Offshore 24/7 has been a fantastic experience for us. We’ve brought five new team members on board through them, and I couldn’t be happier with the results. Each of our new hires has shown a strong work ethic and fits in perfectly with our team. Ben and Jen, our go-to contacts, have been incredible throughout the entire process. They’re always just a call or email away and have been incredibly supportive and responsive. Their dedication really made the hiring process smooth and stress-free. If you’re looking for a reliable staffing partner, I strongly recommend Offshore 24/7. They’ve been a game-changer for us!"
Apartments Plus & The Property Business
"Working with Offshore 24/7 has been an outstanding experience for our company. Their professionalism and deep understanding of our needs led to the perfect placement of an exceptional staff member who has significantly contributed to our team's success. From the outset, Offshore 24/7 took the time to thoroughly understand our company culture and specific requirements. They provided a curated list of candidates, each of whom was not only highly qualified but also a great fit for our team. Their keen insight and attention to detail were evident throughout the recruitment process. Highly recommend the team at Offshore 24/7 when looking to place a staff member located overseas."
Aussie Property
"We were struggling to find a reliable lead generation partner until I discovered Offshore 247. Their team's expertise and dedication transformed our sales pipeline, within weeks, we saw a significant increase in qualified leads, resulting in substantial revenue growth, Offshore 247's professionalism, communication, and customized solutions exceeded my expectations, their ability to understand our unique needs and adapt their strategies accordingly has been invaluable, we highly recommend Offshore 247 to any business seeking efficient and effective lead generation solutions, their partnership has been a game-changer for our company."
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