Insurance Operations
Manager.
Offshore 24/7 helps property and casualty, life, health, and specialty insurance providers build scalable operations. Hire dedicated offshore Insurance Operations Managers skilled in workforce planning, process improvement, and service delivery management.
With 5 to 8 years of experience and strong leadership backgrounds, our managers collaborate seamlessly with your executive team to optimize policy administration, claims, customer service, and back-office workflows.
Trusted by Growing Businesses Worldwide
Ideal Experience
Essential Insurance Operations Manager Skills
We recruit seasoned leaders with 5 to 8 years of experience in insurance operations, including proven supervisory roles. They arrive ready to manage multiple operational priorities, optimize workflows, and build high-performing, cross-functional teams.
Familiar with service level management, operational reporting, and performance management, our managers effectively support policy administration, claims, underwriting support, and complex back-office operations for TPAs and brokerages.
Core Qualifications & Technical Skills
Education & Academic Background
A Bachelor's degree in Business Administration, Insurance, Operations Management, Finance, or a related discipline is highly preferred.
Operational Leadership & Service Delivery
Proficiency in operations management, team leadership, service delivery management, and ensuring regulatory compliance across departments.
Workflow & Process Optimization
Strong knowledge of workflow optimization, operational governance, resource planning, and spearheading continuous improvement initiatives.
Performance & KPI Management
Ability to manage critical operational KPIs, develop standard operating procedures (SOPs), resolve systemic issues, and allocate resources efficiently.
Executive Communication
Strong written and verbal English communication required for leading operational teams, presenting performance data, and engaging executive stakeholders.
Cross-Functional Coordination
Effective collaboration bridging Claims, Underwriting, Policy Administration, Customer Service, Finance, Compliance, and HR teams.
Our managers demonstrate a steadfast commitment to ongoing learning in insurance operations, regulatory requirements, operational excellence, and modern people leadership.
Technology & Infrastructure
Key Tools & Platforms
Our offshore Insurance Operations Managers integrate directly into your enterprise architecture, bringing hands-on expertise across leading insurance and workforce management technologies.
Insurance Core Systems
Experience directing operations within leading platforms such as Guidewire, Duck Creek Technologies, and bespoke Policy Administration Systems (PAS).
Business Intelligence & Reporting
Advanced utilization of Microsoft Excel and Microsoft Power BI for operational reporting, SLA tracking, and data-driven decision-making.
Workforce Management (WFM)
Proficiency in WFM platforms for resource planning, team capacity allocation, and long-term productivity monitoring.
Communication & Productivity
Seamless cross-border leadership, remote team coordination, and enterprise document management using Microsoft 365.
Measuring Success
Performance Metrics & Outcomes
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Business Outcome
Efficient and scalable insurance operations that deliver consistent service quality, optimized operational performance, and strict regulatory compliance.
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Operational KPIs
High service level attainment, superior operational productivity, rapid workflow turnaround times, excellent quality scores, and strong team performance metrics.
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Operational Excellence
Building high-performing teams, executing optimized operational processes, fostering data-driven decision-making, and driving continuous operational improvement.
Scale Your Operations Leadership
All-inclusive rates. Specialized operations expertise without hiring delays.
One predictable monthly rate covers compensation, payroll, HR, workstation equipment, account management, and operational support infrastructure. No recruitment fees. No hidden setup costs.
