About Offshore 24/7
Helping Businesses Scale Smarter Through Supported Offshore Staffing in the Philippines
How did Offshore 24/7 begin?
Offshore 24/7 was created to help businesses reduce costs, streamline operations, and increase efficiency. We saw that businesses wanted qualified offshore staff, but needed a simpler, more supported way to build a team.
We saw a clear gap between what businesses needed and how traditional outsourcing providers delivered it.
Our Story
Offshore 24/7 was founded with a clear mission: to make outsourcing easier, more transparent, and more reliable for businesses of every size.
After years in the outsourcing industry, we saw firsthand how complicated and frustrating the process could be for clients — unclear pricing, poor communication, and inconsistent staff support. Businesses wanted offshore teams, but not the headaches that often came with them.
We built Offshore 24/7 to change that.
Our approach is simple:
We listen first—understanding the role, workload, and your business.
We handpick talent, selecting only top candidates who match your culture and expectations.
We support you long-term, managing HR, payroll, performance, culture, and day-to-day needs so your team can succeed.
Since launching, we’ve helped companies across Australia, UK and the USA streamline operations, reduce recruitment and labour costs, and grow faster with highly capable offshore staff. We focus on practical results — smoother operations, reduced workload, and a supported team you can rely on.
Today, Offshore 24/7 continues to grow, but our promise remains the same:
Make outsourcing simple, supported, and effective — so your business can scale with confidence.
Our Team
Our Leadership Team
At Offshore 24/7, our leadership team brings together deep industry expertise, global perspective, and a commitment to operational excellence. With extensive experience across customer experience, business process outsourcing, technology, and workforce management, our leaders are dedicated to building high-performing teams that deliver measurable results for our clients around the world.
Ben Smithwick
Founder & CEO
Founder of Offshore247 with 17+ years in the outsourcing industry. Helps businesses build reliable, cost-effective offshore teams across AU & US.
Stefan Wobking
Operations Manager
Oversees operations, systems, and client delivery across AU and PH. 15+ years in operations and 8 years in outsourcing since 2017.
Jenny Bulatao
HR & Recruitment Manager
25+ years of BPO experience across HR, recruitment, and operations.
Leads talent acquisition, HR, staff support, and compliance in the Philippines.
Edwin Manabat
Client Services Manager
Specialises in client success and long-term service delivery. 20+ years experience in team leadership, client relations, and day-to-day performance management.
Why Businesses Choose Offshore 24/7
Cultural Fit First
We prioritize professionals who will thrive in your environment.
Dedicated Account Manager
Your single point of contact for strategy and support.
Transparent & Flexible
No hidden fees. Scale your team up or down with 30 days’ notice.
Seamless Integration
We use your tools (Slack, Asana, Trello, etc.) to work as one cohesive unit.
Rigorous Vetting
Our 5-stage selection process ensures you get only the top 5% of talent.
Our Office
Offshore 24/7 operates a premium office in Clark Freeport Zone Philippines. Our facility is designed to support growing offshore teams, with the capacity to accommodate large workforces in professional, secure, and productivity-focused settings.
Each location features thoughtfully designed workspaces, ergonomic seating, enterprise-grade connectivity, and advanced communications systems. These environments allow your offshore professionals to collaborate effortlessly with your onshore team while staying aligned with your business goals.
Full-Service Facilities Designed for Performance
Our offices are built to provide everything your offshore team needs to operate efficiently and comfortably. Key features include:
- Fully equipped meeting and boardrooms
- Private, branded team suites (available upon request)
- Enterprise-level internet with robust data protection standards
- Advanced IT and communication systems
- 24/7 on-site IT assistance
From infrastructure to daily support, Offshore 24/7 ensures your team has the tools and environment required to perform at their best.
Flexible Workspace Options to Suit Your Model
We understand that different businesses operate in different ways. That’s why Offshore 24/7 offers adaptable workspace solutions:
- Dedicated desks for full-time, in-office offshore teams
- Hot-desking arrangements for hybrid teams splitting time between home and office
Our flexible approach makes it easier to attract and retain top Filipino talent while supporting modern, agile work structures.
Reliable, Secure IT Infrastructure
Technology is at the core of successful offshore operations. At every Offshore 24/7 location, our in-house IT specialists manage and maintain the full technology ecosystem — from hardware deployment to network security.
Our offices are equipped with up-to-date computer systems, current operating platforms, licensed software, and high-speed connectivity. A dedicated IT support team is available around the clock to resolve technical issues and ensure smooth day-to-day operations.
With Offshore 24/7, your offshore team benefits from a secure, stable, and scalable technology environment that supports long-term growth.
ISO-Certified Security & Quality Standards
Offshore 24/7 operates in full compliance with internationally recognised ISO standards, giving you complete confidence in how your data, systems, and operations are managed.
ISO 27001 – Information Security
Our ISO 27001 certification confirms that Offshore 24/7 maintains a robust Information Security Management System (ISMS). This structured framework ensures sensitive client and company information is protected through comprehensive risk management processes covering people, technology, and operational procedures.
Across all locations, we implement strict security measures including:
- Controlled access with biometrics and 24/7 CCTV monitoring
- Enterprise-grade firewalls, disk encryption, and cybersecurity software
- Secure fibre-optic connectivity and high-speed network infrastructure
- Encrypted site-to-site VPN connections
- Client network segregation via VLAN configuration
- Layered logical and physical security protocols
- Scalable and customisable network security settings
Our approach is not only protective but proactive — continuously adapting to evolving cyber risks.
ISO 9001 – Quality Management
Offshore 24/7 is also aligned with ISO 9001 quality management principles, ensuring consistent service standards and operational excellence. This includes regular internal audits, management reviews, staff training programs, supplier assessments, and ongoing client feedback processes.
By adhering to these global benchmarks, Offshore 24/7 delivers secure, reliable, and high-quality offshore solutions you can depend on.
Your Staff
At Offshore 24/7, we understand that every business operates differently. That’s why we offer flexible staffing models designed to align with your operational needs, growth plans, and budget requirements. Whether you require fully remote professionals, a structured office-based team, or a hybrid solution that blends both environments, we provide the infrastructure, compliance, and support to make it seamless.
All our models are built around the same principle: you focus on performance and outcomes, while we handle recruitment, HR, payroll, compliance, and local employment administration in the Philippines.
Work From Home (Fully Remote)
This model allows you to hire dedicated professionals anywhere in the Philippines, including major talent hubs such as Manila, Clark and Cebu. By removing the need to work onsite, you significantly expand the available talent pool.
Fully remote staff are ideal for individual hires or smaller teams and offer a highly cost-efficient solution.
- Best suited for:
- Single roles or teams up to 10 people
- Cost-conscious businesses
- Roles that can be performed entirely online
- Key benefits:
- Access to a wider national talent pool
- Lower overall employment costs
- Strong work/life balance for staff
- Simple scalability
- We manage all HR and payroll requirements, including:
- Government taxes and statutory contributions
- Social security and health insurance
- Home Development Mutual Fund payments
- Fully compliant Philippine employment contracts
Office-Based (In-Office)
This option places your team in a fully equipped professional office environment in the Philippines. It’s ideal for business-critical roles, structured teams, and organisations that require strong collaboration and supervision.
Our offices are designed to support both small teams and large-scale operations.
- Best suited for:
- Business-critical or performance-driven roles
- Growing teams
- Companies wanting dedicated infrastructure
- Key benefits:
- Dedicated workstations
- Meeting and conference facilities
- Optional private branded team rooms
- Enterprise-grade IT infrastructure
- 24/7 IT support
- Secure, high-speed internet with certified data protection
We manage recruitment, onboarding, HR and payroll — while providing the workspace and technical environment your team needs to succeed.
Hybrid (Office + Home)
The hybrid model combines the structure of an office with the flexibility of remote work. Staff split their time between home and the office, typically attending onsite fewer than 10 days per month.
This option has become increasingly popular for roles that can operate remotely but benefit from occasional in-person collaboration.
- Best suited for:
- Flexible teams
- Roles that don’t require daily office attendance
- Companies wanting cost control with some onsite presence
- Key benefits:
- Reduced commuting for staff
- Shared co-working desks
- Access to meeting rooms and facilities when required
- Lower facility costs compared to full-time office roles
Hybrid offers a balanced solution — maintaining team connection while supporting flexibility and cost efficiency.
Frequently Asked Questions (FAQs)
Offshore 24/7 is an Australian-owned offshore staffing provider that helps businesses build dedicated remote teams in the Philippines. We support companies with recruitment, HR, IT, facilities, compliance, and day-to-day operational management.
We recruit across a wide range of positions including:
- Accounting & bookkeeping
- Administration & virtual assistants
- Customer service & call centre staff
- Marketing & social media
- IT & technical support
- Drafting & engineering
- E-commerce & back-office roles
If you have a specific role in mind, we can customise recruitment to suit your needs.
Our office is based in the Philexcel Business Park, Clark Freeport Zone, Philippines.
Yes. Your offshore team members work exclusively for your business. They operate as an extension of your local team and align with your processes, systems, and company culture.
We manage the full recruitment process on your behalf — advertising, screening, interviewing, skills testing, background checks, and onboarding. You are involved in final interviews and approval before any hire is confirmed.
Offshore 24/7 operates under ISO-aligned information security standards, with strict physical and digital safeguards including secure networks, controlled access, encrypted connections, and monitored facilities.
Your team can work Australian business hours, international time zones, or even 24/7 shifts depending on your operational requirements.
Yes. We provide modern office facilities, enterprise-grade internet, IT infrastructure, workstations, and on-site technical support. Hybrid and remote arrangements can also be supported where appropriate.
Offshoring through Offshore 24/7 can significantly reduce staffing costs compared to local hiring, while maintaining quality, productivity, and operational control.
We handle local employment contracts, payroll, government contributions, leave management, and HR compliance in the Philippines, so you don’t have to navigate foreign employment regulations.
Your team integrates directly into your existing systems such as Microsoft Teams, Slack, Zoom, or other collaboration tools. Daily communication works just like managing an in-house employee.
Typical recruitment timeframes range from 2 to 6 weeks, depending on the complexity and seniority of the role.
No. You can start with a single dedicated staff member and scale as your business grows.
Absolutely. Offshore 24/7 is structured to support growth, whether you need to add one employee or build an entire offshore department.
Simply contact Offshore 24/7 for a consultation. We’ll discuss your business needs, ideal candidate profile, and provide a clear proposal outlining the next steps.
